Location
Cairo, Egito
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Assistência de realocação disponível
Não
Data de publicação
11-Ago-2026
ID da vaga
19635
Descrição e requisitos
The Team You Will Join
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Opportunity
MetLife is seeking a dynamic, analytical, and detail-oriented Business Analyst to join our Operations team. This role is ideal for professionals who possess strong financial acumen and a passion for leveraging data to drive business performance. The successful candidate will transform complex data into actionable insights, support strategic decision-making, and identify opportunities to enhance operational efficiency and business outcomes.
Working closely with cross-functional stakeholders, the Business Analyst will analyze financial and operational performance, develop meaningful reports and dashboards, identify trends, and recommend solutions that contribute to organizational growth and operational excellence. This position offers an exciting opportunity to influence key business decisions while playing a pivotal role in continuous improvement initiatives across the organization.
Key Responsibilities
- Prepare and review monthly profit & loss (P&L) valuation reports, including management commentary for senior leadership
- Support annual budgeting and financial planning processes
- Develop portfolio analysis, profit share, and loss ratio reports for regional and head office stakeholders
- Manage month-end closing activities, including reconciliations and data validation
- Report monthly performance metrics for Employee Benefits Operations
- Prepare monthly and quarterly Financial Reporting & Analysis (FRA) reports
- Calculate Group and Credit Life production and profit share reserves
- Analyze benefit ratios by reviewing P&L statements
- Report Egypt’s Group and Credit Life Annualized New Premiums (ANP) to the regional team
- Reconcile accounting and operations reports to ensure data integrity
- Build dashboards, KPIs, and performance scorecards for internal stakeholders
- Deliver ad-hoc reports and insights upon request
- Ensure timely and accurate submission of all reports and data in line with service level agreements (SLAs)
Required Qualifications
- 2–3 years of relevant experience in financial analysis or business operations.
- Background in insurance or financial services is a strong advantage.
- Bachelor’s degree in business administration, or a related field.
- Strong communication and presentation skills.
- Advanced proficiency in Microsoft Excel.
- Fluency in English (written and spoken).
Preferred Qualifications
- Familiarity with business intelligence and data visualization tools such as Power BI .
- Experience in preparing management reports and presenting findings to senior stakeholders.
- Understanding of operational performance metrics and process improvement methodologies.
- Ability to work cross-functionally and collaborate effectively with multiple departments.
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!