MetLife

Job Description: 

The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium.  

Functional Responsibilities:  

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. 
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction. 
• Respond to customer needs proactively 
• Leads and participates in both customer- and internal-facing presentations and meetings. 
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting. 
• Participates in client account audits and strategic planning process. 
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems. 
• Perform other related duties as assigned or required. 

Essential Business Experience and Technical Skills: 

Required: 

• High School diploma or equivalent
• 5+ yrs. related experience in client relationship management

 Preferred: 

• Bachelor’s degree 
• Work in a multi-market environment (GroupFacts, Regional Market, MIB) 
• Prior experience in the PEO industry. 
• Extensive oral/written communication skills. 
• Advanced problem solving and analysis. 
• Expert knowledge of group products, services, and systems.  
• Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once 
• Ability to consistently meet tight deadlines and work under pressure 
• Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project) 

Travel 

5-10%