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  • Posting Location: San Juan, Puerto Rico

Şehir/Şehirler
San Juan
İlan Bölgesi/Eyaletleri
Puerto Rico
Ülke
Amerika Birleşik Devletleri
Çalışma Programı
Tam Zamanlı
İşe Geliş Gidiş Mesafesi Gerekli
Evet
Yer Değişikliği Destek Yardımı
Hayır
Yayınlanma Tarihi
14-Tem-2025
İş Kimliği
10337

İş Tanımı ve Gereklilikler

The LTD Case Specialist is responsible for managing assigned caseload, updating claim records, following plans, providing exemplary customer service in a timely and accurate manner by processing group disability income insurance claims in a timely and accurate manner. 


Success in this role requires strong customer skills and organization. The LTD Case Specialist is responsible for managing a caseload of LTD claims along with evaluating Claimant eligibility via information received from Claimant, Attending Physician and Employer. 

Job Location: Must be commutable distance to MetLife Office - San Juan, Puerto Rico 


In office once a month for office meetings



Principal Responsibilities:

  • Manages assigned caseload of long-term disability (LTD) claims. 
  • Determines whether to suspend, terminate, or pay claims. 
  • Updates current claims records (inputs data). 
  • Evaluates claimant eligibility via information received from claimant, attending physician, and employer. 
  • Follows plans to closure. 
  • Follows established claim policies and practices to resolve claims and issues. 
  • Performs other related duties as assigned or required. 

 

Supervisory Responsibilities:  None.

 

Job Requirements 

Required Qualifications:

  • High school diploma or equivalent 
  • 1+ years customer service experience 


 Preferred Qualifications:

  • Excellent communications skills 
  • Ability to prioritize and multitask 
  • Ability to think abstractly 
  • Keyboarding skills 
  • Spanish Bilingual Preferred

 

 

The expected salary range for this position is $41,600 - $45,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer

 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$41,600 - $45,000