MetLife

The Team You Will Join 

Compliance Risk Management (CRM) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife’s risk appetite. CRM provides constructive challenge to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. CRM is part of Global Risk Management (GRM).

The Global Investigations Unit (GIU) is an independent investigative unit that establishes the enterprise-wide framework for concern handling and conducts investigations into concerns that raise allegations or suspicions of potential internal misconduct. This includes actual or suspected unethical activity, violations of MetLife’s Code of Business Ethics and policies, illegal activity or violations of laws, rules, or regulations, that may pose financial, regulatory, reputation or litigation risk to MetLife. 

The Opportunity 

Reporting to the VP and Head of GIU, the Investigator’s primary responsibility is to conduct investigations into allegations of or suspected employee / agent misbehavior, including potential fraud, regulatory / legal infractions, and other serious misconduct occurring in or affecting the 44 countries in which MetLife operates. The Investigator will work closely and collaboratively with GIU Regional Leads in the handling of investigations, as well as other regional colleagues to implement and execute the enterprise-wide framework for concern handling.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Conduct all aspects of investigations that will include interpreting allegations, collecting relevant data in support of fact finding and analysis, conducting investigative interviews, drawing sound conclusions based on thorough assessments, and development of facts.
• Ability to effectively summarize evidence gathered and present concerns in an accurate, detail-oriented, and easy to understand case summary and report.  
• Ensure proper adherence to investigative standards, case aging protocols, and report writing.
• Communicate investigation results to line management and other business partners throughout the investigative process. 
• Escalate business issues identified during investigations, and partnering with other business units, Global Risk Management, Legal Affairs, and Internal Audit, as necessary.   
• Build trust and relationships to be able to act as a reliable and trusted resource for employees to escalate concerns.
• Develop documents to support external prosecutions or recovery proceedings, where appropriate.
• Assist with other GIU initiatives as needed.
• Perform additional duties as assigned.

What You Need to Succeed (Required Qualifications)

• A minimum of four years of experience in the areas of litigation, prosecutorial, investigations, proactive fraud detection, employment law, or regulatory experience, including familiarity within the insurance and financial services industry.
• Sound judgment and discretion; possesses a governance, risk, and control mindset with strong ethical standards.
• Strong knowledge of insurance related matters and non-financial risks, including customer protection/sales practice, internal fraud, and other conduct risks.   
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong leadership skills with the ability to establish credibility, create partnerships, and build relationships at all levels.  
• Excellent verbal and written communication skills, including the ability to deliver effective presentations to all audiences. 
• Ability to work independently and collaborate with team members, possess strong project management and organizational skills, and be capable of handling multiple projects at one time.
• Bachelor’s degree required.
• Cultural fluency and ability to work effectively with a diverse, global population.
• Intermediate proficiency in Microsoft Excel, PowerPoint, and Word.

What Can Give You an Edge (Additional Skills)

• Fluency in Spanish preferred.
• Juris Doctor with a license in good standing to practice law in at least one U.S. state preferred.