MetLife

• To collect premium via cash and/or digital medium and deposit/send in/to the bank on the same day.
• To report total collection to Head office on daily basis.
• AML representative for the agency office who will be responsible to report threshold transaction on daily basis. 
• To ensure official document of customer is verified against original both at point of onboarding and during servicing.
• To ensure premium/cash receipts, postage stamps, application receipts are issued, reconciled and stored safely.
• To oversee office properties and escalate for any wear & tear or loss , promptly place a requisition for replacement whenever required.
• To review new business application within the authority limit.
• To ensure customer service request and customer queries are handled promptly as per company policy, promptly escalate when necessary. 
• To maintain office supplies ensuring continuity of services.
• To maintain documents received/delivered record along with proper verification of the recipient.
• Undertake assignments as required.

Job Specification      

• Should possess excellent verbal and written communication skills in Nepali and English.
• Proficient in Microsoft Office package.
• Must be capable of handling assignments independently and should have good learning aptitude.

Duty Station: Agency Office, Hetauda.

Reports To: Supervisor – Customer Service & Conservation.

Educational Description: Bachelor’s Degree- completed, preferably in business studies.

Experience:  Work experience in financial institution will be an advantage.

Compensation: As per Company Rule.