MetLife

Key Responsibilities: 

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Participates in client account audits and strategic planning process and meetings.
• Partners with Financial team in completion of client reports; analyzing results and identifying trends.
• Leads and coordinates implementation of the addition of MetLife products on a basis.
• Establishes and maintains client specific processes and reporting. Creates and maintains process manuals and client specific work instructions.
• Reviews contract documents.
• Inputs and ensures accurate input of data in MetLife systems.
• Develops and leads client presentations.
• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
• Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

 Required:

• 3-5 years of relevant experience
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development

 Preferred:

• Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management
• Client/Customer and/or broker engagement experience