MetLife

Title: AVP Global Investigations Unit
Location: 200 Park Place, New York, NY
Setting: This is a hybrid role requiring a minimum of 3 days per week in office
Reports to Title: VP Global Investigations Unit, Compliance Risk Management

Role Value Proposition:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We’re united by our purpose to help our customers and each other create a confident future; we’re guided by empathy; and we’re inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it’s #AllTogetherPossible. Join us!

The Team You Will Join
Compliance Risk Management (CRM) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife’s risk appetite. CRM provides constructive challenge to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. CRM is part of Global Risk Management (GRM).
 

The Global Investigations Unit (GIU) is an independent investigative unit that establishes the enterprise-wide framework for concern handling and conducts investigations into concerns that raise allegations or suspicions of potential internal misconduct. This includes actual or suspected unethical activity, violations of MetLife’s Code of Business Ethics and policies, illegal activity or violations of laws, rules, or regulations, that may pose financial, regulatory, reputation, or litigation risk to MetLife.

The Opportunity
The AVP, Global Investigations Unit is a senior member of MetLife’s GIU, reporting to the VP and Head of GIU. This role requires superior communication and influencing skills, and the ability to interact with internal and external stakeholders, as it plays a critical role in the implementation and execution of strategic initiatives related to the enterprise-wide framework on concern handling. The AVP should possess strong organizational skills and have program management experience, inclusive of data analysis, to discern trends and prepare reports and metrics for distribution to senior management, business committees, internal and external auditors, and regulators. This individual will have a leadership role in the day-to-day handling and management of GIU investigations, regulatory reporting and the development of training, policies, and procedures.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Play a critical role in the execution and administration of the end-to-end GIU process, including investigations, reporting, training, policies and procedures; and evaluating applicable laws, rules and regulations. 
• Prepare reports and metrics for distribution to senior management, business committees, internal and external auditors, and regulators.
• Drive consistency in the end-to-end GIU investigations process through challenge of GIU investigation reports. 
• Participate in the investigation, resolution, and follow-up of matters; liaise with partners in CRM, Human Resources, Employee Relations, Legal, and other functions, as appropriate, to track and report on lessons learned, root causes, disciplinary decisions, and corrective actions/remediation. 
• Oversee and coordinate reviews and regulatory examinations, including participating in meetings and responses to information requests. 
• Ensure compliance with applicable laws, rules, and regulations, including state fraud reporting and fraud plans.
• Manage the incident response team in the evaluation and assignment for investigation of matters reported to the GIU, and the administration of the GIU’s case management system.
• Assist with other GIU initiatives as needed.
• Lead approximately two direct reports.
• Additional duties as assigned. 

What You Need to Succeed (Required Qualifications)

• A minimum of 10 years’ experience in the areas of litigation, prosecutorial, investigations, proactive fraud detection, employment law, or regulatory experience, including familiarity within the insurance and financial services industry.
• Sound judgment, discretion, possessing a governance, risk, and control mindset with strong ethical standards.
• Expert knowledge of insurance related matters and non-financial risks, including customer protection/sales practice, internal fraud, and other conduct risks.     
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong leadership skills with the ability to establish credibility, create partnerships, and build relationships at all levels.  
• Excellent verbal and written communication skills, including the ability to deliver effective presentations to all audiences. 
• Ability to work independently and collaborate with team members, possess strong project management and organizational skills, and successfully manage multiple projects.
• Bachelor’s degree required.
• Cultural fluency and ability to work effectively with a diverse, global population.
• Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word.

What Can Give You an Edge (Additional Skills)

• Juris Doctor with a license in good standing to practice law in at least one U.S. state.
• Experience in the use of an investigations case management system. 
• Fluency in a foreign language(s).

MetLife Success Principles: 
Experiment with Confidence – Courageously learn and test new ideas without fear of failure
Act with Urgency – Demonstrate speed to action with agility and determination 
Seek Diverse Perspectives – Source ideas and feedback to expand thinking and make informed decisions
Seize Opportunity – Drive responsible growth and identify areas for continuous improvement
Champion Inclusion – Foster an environment where everyone is valued, heard, and can speak up
Create Alignment – Partner with others across the organization with candor and transparency
Take Responsibility – Be accountable and act in pursuit of the right outcomes
Enable Solutions – Anticipate and address obstacles while managing risk
Deliver What Matters – Execute meaningful priorities and follow through on commitments

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