Ir para o conteúdo
Todas as cidades
Jaipur
País
Índia
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Assistência de realocação disponível
Sim
Data de publicação
12-Idade-2025
ID da vaga
11054

Descrição e requisitos


Job Description – GOSC Training Team Lead 


Position Summary 


 

GOSC Training team is accountable for the overall Training delivery and governance along with other strategic learning initiatives that impact the enterprise. 

 

The Unit Manager will be responsible to design and deliver learning solution, training support on various aspects including Process Training, Communication, Technical Skills and inducing new strategies in the systems.  


Job Responsibilities 


  • Responsible for Planning, Scheduling, Execution and governing Training practices
  • Manage entire NH Process Certification (Preprocess, Compliance, Training, Learning Curve, Teach back, etc.) 
  • Ensuring effective Knowledge Transfer during Migrations – Training Material, Training Methodology, Monitoring Progress, find solutions
  • Provide training solutions to Migrations, Ops partners for effective training, documentation, performance evaluation, capability building, etc.
  • Conduct activities related to Training Needs Identification, Analysis and Planning Refresher Training Methodology and Annual/Monthly Training Calendar
  • Partner with operation teams to address training needs & review for effectiveness through planned review meetings
  • Participate in and lead organizational initiatives like CMMI etc.
  • Create, update and review Training documents including SOP, Process maps, TSDs. Establish document governance model in assigned LOBs
  • Mentor the Team Leaders and Process training team (PKTs/ BPS/ Trainers/SMEs) for delivery effectiveness & efficiency
  • Responsible for the certification and productivity of new trainers / SMEs
  • Conduct training sessions on MS Excel, Power BI, TTT, SOP Creation, etc.

 

Knowledge, Skills and Abilities 

 

Education 

 

  • Graduate or PG in any discipline

Experience 

  • Minimum 12-14 years of overall work experience and 8-10 years of Training experience is required in shared services or ITES/ BPO/KPO environment

 

Knowledge and skills (general and technical) 

Technical skills: - 

  • Should be proficient in Ms Office, Analytical and Problem-Solving skills
  • Highly proficient at PowerPoint including training content creation, visualization & data representation based on audience/content; formatting content in the form of a storyline, etc.
  • Understanding of Power platform/Power BI and Lean Six Sigma concepts (will be a plus)
  • Understanding and work experience of CMMI (will be a plus)

Soft Skills : - 

  • Excellent Communication and Presentation skills
  • Must be able to facilitate training sessions
  • Ability to actively listen for explicit and implied meaning
  • Ability to work both independently and as a team player
  • Lead discussions and influence decisions during stakeholder meetings
  • Flair to learn new skills, technologies towards functional improvements
  • Demonstrate willingness to take up new opportunities and challenging projects

Other Requirements (licenses, certifications, specialized training – if required) 

  • TTT or training related certification
  • Instructional Design Certification (will be a plus)

Working Relationships 

Internal Contacts 

(and purpose of relationship): 

 

  • Be able to demonstrate complete ownership & accountability of tasks assigned.
  • Ability to represent function and have strong stakeholder management, required for various training or knowledge transfer related interactions.
  • Ability to communicate/ manage global audience /stakeholders.
  • Must be flexible to mirror / overlap US Daytime work hours

External Contacts  

(and purpose of relationship) – If Applicable 

 

  • SME / seniors at stateside for further guidance & support
  • Different lines of businesses (as required) for follow-up work for closure of open / delayed milestone tasks

 

Sobre a MetLife

Reconhecida na lista da revista Fortune das “Empresas Mais Admiradas do Mundo” de 2023, a MetLife, através de suas subsidiárias e afiliadas, é uma das empresas líderes mundiais em serviços financeiros; fornecendo seguros, anuidades, benefícios a funcionários e gestão de ativos para clientes individuais e institucionais. Com operações em mais de 40 mercados, ocupamos posições de liderança nos Estados Unidos, América Latina, Ásia, Europa e Oriente Médio.

Nosso objetivo é simples: ajudar nossos colegas, clientes, comunidades e o mundo em geral a criar um futuro mais confiante. Unidos por um propósito e guiados pela empatia, somos inspirados a transformar o próximo século nos serviços financeiros. Na MetLife, é #AllTogetherPossible. Junte-se a nós!