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Todas las ciudades
Jaipur
País
India
Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Híbrido
Asistencia de reubicación disponible
Sí
Fecha de publicación
12-Edad-2025
ID del trabajo
11054

Descripción y requisitos


Job Description – GOSC Training Team Lead 


Position Summary 


 

GOSC Training team is accountable for the overall Training delivery and governance along with other strategic learning initiatives that impact the enterprise. 

 

The Unit Manager will be responsible to design and deliver learning solution, training support on various aspects including Process Training, Communication, Technical Skills and inducing new strategies in the systems.  


Job Responsibilities 


  • Responsible for Planning, Scheduling, Execution and governing Training practices
  • Manage entire NH Process Certification (Preprocess, Compliance, Training, Learning Curve, Teach back, etc.) 
  • Ensuring effective Knowledge Transfer during Migrations – Training Material, Training Methodology, Monitoring Progress, find solutions
  • Provide training solutions to Migrations, Ops partners for effective training, documentation, performance evaluation, capability building, etc.
  • Conduct activities related to Training Needs Identification, Analysis and Planning Refresher Training Methodology and Annual/Monthly Training Calendar
  • Partner with operation teams to address training needs & review for effectiveness through planned review meetings
  • Participate in and lead organizational initiatives like CMMI etc.
  • Create, update and review Training documents including SOP, Process maps, TSDs. Establish document governance model in assigned LOBs
  • Mentor the Team Leaders and Process training team (PKTs/ BPS/ Trainers/SMEs) for delivery effectiveness & efficiency
  • Responsible for the certification and productivity of new trainers / SMEs
  • Conduct training sessions on MS Excel, Power BI, TTT, SOP Creation, etc.

 

Knowledge, Skills and Abilities 

 

Education 

 

  • Graduate or PG in any discipline

Experience 

  • Minimum 12-14 years of overall work experience and 8-10 years of Training experience is required in shared services or ITES/ BPO/KPO environment

 

Knowledge and skills (general and technical) 

Technical skills: - 

  • Should be proficient in Ms Office, Analytical and Problem-Solving skills
  • Highly proficient at PowerPoint including training content creation, visualization & data representation based on audience/content; formatting content in the form of a storyline, etc.
  • Understanding of Power platform/Power BI and Lean Six Sigma concepts (will be a plus)
  • Understanding and work experience of CMMI (will be a plus)

Soft Skills : - 

  • Excellent Communication and Presentation skills
  • Must be able to facilitate training sessions
  • Ability to actively listen for explicit and implied meaning
  • Ability to work both independently and as a team player
  • Lead discussions and influence decisions during stakeholder meetings
  • Flair to learn new skills, technologies towards functional improvements
  • Demonstrate willingness to take up new opportunities and challenging projects

Other Requirements (licenses, certifications, specialized training – if required) 

  • TTT or training related certification
  • Instructional Design Certification (will be a plus)

Working Relationships 

Internal Contacts 

(and purpose of relationship): 

 

  • Be able to demonstrate complete ownership & accountability of tasks assigned.
  • Ability to represent function and have strong stakeholder management, required for various training or knowledge transfer related interactions.
  • Ability to communicate/ manage global audience /stakeholders.
  • Must be flexible to mirror / overlap US Daytime work hours

External Contacts  

(and purpose of relationship) – If Applicable 

 

  • SME / seniors at stateside for further guidance & support
  • Different lines of businesses (as required) for follow-up work for closure of open / delayed milestone tasks

 

Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!