MetLife

Role Value Proposition:

We are seeking a Technical/Solution RTE to lead our disability experience delivery. The ideal candidate will understand solutions, challenge the team on solutions, estimate timelines, and maintain team coherence and delivery. Additionally, they will ensure high team engagement and smooth facilitation of agile processes. 

Disability Digital and Communication ART has excelled in MetLife’s Disability customers’ experience transformation, earning the CIO-100 innovation award in 2025. We are responsible for delivering a world-class experience for our claimants on multiple channels. The Disability product is a key growth driver for the US group benefits portfolio. If you thrive in a fast-paced environment and want to create innovative technology products, join us to be part of next-generation solutions. 

Key Responsibilities: 

Delivery: 

• Successful delivery of PI business objectives, Roadmap, and Annual solution roadmap. 
• Facilitate and run successfully all SAFe ADM ceremonies. Lead and facilitate agile ceremonies such as PI Planning, Product Owner Sync, Scrum of Scrums, Inspect and Adapt Workshop, Innovation and Sprint Planning events, along with a continuous exploration process. 
• Lead the tracking and reporting on agile team metrics (CFD, Burndown/up, velocity). Ability to report in Waterfall or Agile. 
• Lead the escalation for impediment removal for the Scrum Lead and Scrum teams by fostering collaboration throughout the ART. 

Coach: 

• Act as the ART level coach, teaching SAFe principles, Lean-Agile practices, and mindsets to Business Owners, System Architects, Product Management, Product Owners, and Scrum Leaders. 
• Helps the team(s) embrace Agile values, adopt and apply Agile principles, and implement Agile practices. Facilitate transparency and a continuous learning mindset. 
• Thought leader in applying new concepts and coaching approaches to the community. Coach teams through the exploration and adoption of agile engineering practice (e.g., test automation, CI/CD, BDD, Agile Architecture, Agile Delivery). 
• Able to adapt coaching style to suit situation, team, and staff level. Comfortable knowing when to coach and/or consult. 
• Encourage collaboration between Product Management and Product Owners to prioritize Features using an economic decision-making framework. 

Solution/Technical/Functional: 

• Be actively involved at a technical and solution level to be able to relate to the work and represent the work and team. 
• Support the focus of the ART on delivering value and operational excellence through technical and business practice improvements. 
• Be a big proponent of AI first approach and infusing AI learnings into improvements for the ART. 
• Promote the adoption and maturity of DevOps and Continuous Delivery Pipeline to accelerate the flow of value. 

Essential Business Experience and Technical Skills: 

Required: 

• 12+ years in product delivery and project management. 
• Technical/Solution RTE who understands the solutions, challenges the team on the solutions, estimates, and timelines while maintaining the team coherence and delivery in mind. 
• 5+ years in Agile process or Experience in a SAFe RTE role or SAFE RTE certified 
• Expertise in conflict resolution and smooth facilitation. 
• A personality that ensures high team engagement. 

Preferred: 

• Experience in leading large software delivery 
• SAFe Release Train Engineer Certification (RTE) 
• SAFe DevOps Practitioner Certification (SDP)

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.