MetLife

• Own and execute recurring regulatory and industry reports, ensuring accuracy, consistency, and Timeliness.
• Coordinate submission of reports to regulatory bodies such as APRA, ensuring alignment with evolving regulatory requirements.
• Maintain and monitor report delivery processes and schedules to ensure service-level agreements (SLAs) are met.
• Investigate anomalies in data outputs and liaise with data engineering or business teams to resolve issues.
• Support audits, reviews, and requests for information from internal and external stakeholders.

BUSINESS NEEDS AND REQUIREMENTS

• Understand, and where required, articulate the business situation and problem statement (independently and/or in collaboration with the business and support of your manager).
• Determine business needs and drivers through stakeholder consultation and collaboration;
• Understand stated and solicit unstated customer needs enabling the articulation of functional and non-functional business requirements (or user-stories, as applicable).
• Ability to show traceability of business objectives to business requirements.
• Ability to document current and future state processes.
• Prior experience in dealing with a complex technology environment and many intricate data flows (legacy and new systems of record and insight).

STAKEHOLDER ENGAGEMENT

• Build relationships with key stakeholders that you will be supporting to establish open communication and trust resulting in a strong relationship.
• Understand, promote date and analytics services and manage stakeholder expectations within your area of the MetLife business, Be involved in the management and operation of the business units you support, include involvement in planning, work prioritisation, performance management, and optimisation initiatives.

OPERATIONAL EXCELLENCE & DELIVERY

• Prioritisation and operating rhythm - manage a regular operating rhythm with your key stakeholders so that prioritisation of requested deliverables is agreed, minimum monthly, to ensure that regular reports, continuous improvement and defined initiatives/projects are delivered to the agreed scope in a timely manner, with accurate information, with the available resources.
• Ensure accurate and timely delivery of information products (such as reports and insights) by leveraging existing and introducing now, as required, quality assurance checks and controls.
• Work closely with the business SMEs to ensure that analysis, information, commentary, and insights are delivered to the business with impact and value.
• Work with your manager to provide clarity of business priorities, triage new requests, and resource planning to ensure stakeholders understand relative priorities and expected delivery timelines,
• Continuously improve the business intelligence experience for stakeholders by working with embedded BI teams, data service providers, und IT as required to create a joined-up experience,
• Enable MetLife growth initiatives by supporting new/existing business tender proposals from a business intelligence perspective,
• Collaborate with the D&A Data Exchange delivery team, Technology, Digital Platform Support Team (DPST), Information Technology Risk and Security (ITRS) and Platform Delivery Team (PDT) to deliver data solutions through the new (AXE/DAX) in accordance with the pending way of working / Agile Delivery Model.

PARTNERSHIPS, TEAMWORK AND INFLUENCE

• External relationships - APRA, Superannuation Funds, Corporate Clients, Industry Associations, CALI, NMG.
• Internal relationships - Product & Pricing teams, Data Stewards, Finance, Risk, Compliance, Product, Data & Analytics teams.

RISKS

• Managing risks relating to the services you and your team provide through the development and ongoing management of standard operating procedures (SOP) and D&A’s Playbook for key information products.
• Actively support management of risk, specifically data risk, by following MetLife’s risk management framework.

• Strong sense of accountability and ownership.
• Ability to manage multiple priorities and operate independently in a fast-paced, regulated environment.
• Commitment to continuous improvement and data management best practices.
• Critical thinking.
• Demonstrable strong commercial acumen, problem solving and analytical skills.
• Ability to collaborate with system data custodians and the enterprise data architect to inform development and management of solution design and data / system architectures that support reporting solutions.