MetLife

Job Location: Virtual within a commutable distance of Tampa FL office.

In office once a month for meetings

The Opportunity 

The Senior Administrator will perform a variety tasks around death processing for Retirement and Income Solution customers. The administrator is responsible for collaborating with internal customers on requests for Death notifications and Abandon Property. 

How You’ll Help Us Build a Confident Future (Key Responsibilities)

·         Senior Administrator will Identify bottlenecks and implement improvements.

·         Senior Administrator will adhere to regulatory and internal compliance standards

Additional Responsibilities

·         Perform complex operational and administrative tasks with minimal supervision.

·         Apply sound judgment and product knowledge to resolve intricate issues and customer escalations.

·         Execute high-value financial transactions with precision and timeliness.

·         Uphold rigorous standards for data accuracy and integrity.

·         Analyze and resolve discrepancies using initiative and experience.

·         Handle high-priority internal and external customer escalations effectively.

·         Build and maintain professional relationships with clients, third-party administrators, and business partners.

·         Respond to requests for information from audits, call centers, and other internal teams.

·         Ensure timely and accurate communication of relevant data.

·         Review and approve transactions processed by peers (if assigned approval responsibility).

·         Ensure compliance with internal controls and standards.

·         Lead or contribute to special projects assigned by management.

·         Identify, propose, and implement process improvements to enhance operational efficiency.

What You Need to Succeed (Required Qualifications) 

•  1+ year Claims experience 
• High School diploma

What Can Give You an Edge (Additional Skills)

• Intermediate to advanced Microsoft Excel experience.
• Bachelor’s  degree
• 5+ yrs. related experience
• Proficient oral/written communication skills.
• Strong problem solving and analysis.
• Strong multi-tasking and prioritization.
• Moderate knowledge of group products, services and systems.
• Strong customer satisfaction focus.

·    Experience supporting or leading change initiatives.