MetLife

Role Value Proposition: 

In this role you will make an impact by supporting a suite of applications that utilize common architecture solutions to develop a common look and feel, meeting US Correspondence Standards for MetLife's customer communications. Customer Communication Management (CCM) is part of the US Technology Shared Services organization that facilitates strategic technology for document output design, generation, and delivery. 

Customer Communication Management (CCM) Specialist involves designing, developing, and Implementing Customer Communication solutions using Quadient Inspire.

Key Responsibilities:

• Implement and optimize monitoring, logging, and observability solutions
• Collaborate with development teams to improve platform reliability, performance, and developer productivity
• Ensure security best practices are integrated into platform design and deployment
• Infrastructure provisioning and configuration management

• Evaluate and recommend new technologies and tools to enhance platform capabilities
• Ensure CCM Infrastructure is setup with technology/upgrade fit to the latest trend in the Market.

• Able to work with Operation Teams to set up SSO, Linux OS, File System, Capacity Recommendations etc.
• Participate in Application/Load testing to ensure environment readiness for Production Install.

Essential Business Experience and Technical Skills:

Required:

• Proven experience setting up MQ, Rest API, FTP, Cloud-based Integrations with Quadient Inspire and other CCM tools.
• Previous Scripting experience in Java, Python, Bash, or Power script is a plus.
• Experience setting up Quadient Designer, interactive, Scalar, and Cloud applications for application development.
• Exposure to tools like SQL Studio, Postman, GitHub Co-Pilot, Putty, WinSCP, etc.
• Experience in configuring multi-channel output solutions with Mail, E-Mail, SMS, Fax etc. for Personalized customer communications.
• Knowledge to set up Batch/Real-time applications on Quadient Environment for Correspondence delivery 

Preferred:

• Experience working on Azure and AWS cloud-based applications is a plus
• Knowledge of Additional CCM tools such as Documaker, xPression, Open Text, Smart Comm could be beneficial.
• Certification in Quadient or Customer Communication Management is a plus. 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.