MetLife

Location: Virtual, employees will report to the office once a month after training 

Key Responsibilities: 

• Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Provide timely and accurate communication, information gathering, and rendering decisions on Long-term Disability (LTD) claims according to provisions of LTD certificates.
• Communicate with a variety of constituents (claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy.
• Claim Specialist Trainees will be routinely evaluated for increases in their authority levels as they become more experienced in their decision making and demonstrate consistency in meeting metrics.
• Learn to develop an action plan and identify the Likely Claim Progression including identifying the return to work potential.

Essential Business Experience and Technical Skills:

Required:

• New hires should live a commutable distance from the site the role is posted in.
• High School Diploma
• 2-4 years of experience in claims or customer service
• Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning. 
• Strong problem solving and analytical skills. 

 Preferred:

• Bachelor’s degree
• Strong communication skills, both written and oral.

Business Category

Operations - Claims

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.