Ir para o conteúdo
Todas as cidades
Noida
País
Índia
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Assistência de realocação disponível
Não
Data de publicação
10-Abr-2025
ID da vaga
7455

Descrição e requisitos

Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
  • Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
  • Trainers for the purpose of pre-process and process training.

Primary External Interactions

  • MetLife Subject Matter Experts for the purpose of seeking missing information.
  • MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

 

 

Minimum Qualification

 Education Requirements

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

( Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)

 

Minimum Experience

Minimum 18 months experience in BPO industry.

Skills

 

Technical Skills

  • Computer navigation skills
  • Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)
  • Working knowledge of MS Excel and MS Word.
  • Understands basic principles of accounting. (Preferred)

 

 

Process Specific Skills

 

  • Effective communicator / Speaks clearly & succinctly.
  • Strong understanding and comprehension of the English language
  • Knowledge of Insurance principles in relation to the US Insurance industry
  • Knowledge about US Culture

 

 

Soft skills (Minimum)

 

  • Communication skills – should be able to read, interpret business documents. Good oral/written communication 
  • Analytical and interpersonal skills
  • Escalate issues if required
  • Data gathering ability/ Eye for detail
  • Team work/ Managing Self / Adaptability
  • Ability to work successfully in production driven environment
  • Adaptability to change
  • Ability to work on routine/standardized transactions

 

Soft Skills (Desired)

 

  • Self disciplined and result oriented
  • Ability to multi task
  • Ability to work effectively as part of a team

 

Sobre a MetLife

Reconhecida na lista da revista Fortune das “Empresas Mais Admiradas do Mundo” de 2023, a MetLife, através de suas subsidiárias e afiliadas, é uma das empresas líderes mundiais em serviços financeiros; fornecendo seguros, anuidades, benefícios a funcionários e gestão de ativos para clientes individuais e institucionais. Com operações em mais de 40 mercados, ocupamos posições de liderança nos Estados Unidos, América Latina, Ásia, Europa e Oriente Médio.

Nosso objetivo é simples: ajudar nossos colegas, clientes, comunidades e o mundo em geral a criar um futuro mais confiante. Unidos por um propósito e guiados pela empatia, somos inspirados a transformar o próximo século nos serviços financeiros. Na MetLife, é #AllTogetherPossible. Junte-se a nós!