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Todas las ciudades
Noida
País
India
Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Híbrido
Asistencia de reubicación disponible
No
Fecha de publicación
10-Abr-2025
ID del trabajo
7455

Descripción y requisitos

Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
  • Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
  • Trainers for the purpose of pre-process and process training.

Primary External Interactions

  • MetLife Subject Matter Experts for the purpose of seeking missing information.
  • MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

 

 

Minimum Qualification

 Education Requirements

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

( Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)

 

Minimum Experience

Minimum 18 months experience in BPO industry.

Skills

 

Technical Skills

  • Computer navigation skills
  • Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)
  • Working knowledge of MS Excel and MS Word.
  • Understands basic principles of accounting. (Preferred)

 

 

Process Specific Skills

 

  • Effective communicator / Speaks clearly & succinctly.
  • Strong understanding and comprehension of the English language
  • Knowledge of Insurance principles in relation to the US Insurance industry
  • Knowledge about US Culture

 

 

Soft skills (Minimum)

 

  • Communication skills – should be able to read, interpret business documents. Good oral/written communication 
  • Analytical and interpersonal skills
  • Escalate issues if required
  • Data gathering ability/ Eye for detail
  • Team work/ Managing Self / Adaptability
  • Ability to work successfully in production driven environment
  • Adaptability to change
  • Ability to work on routine/standardized transactions

 

Soft Skills (Desired)

 

  • Self disciplined and result oriented
  • Ability to multi task
  • Ability to work effectively as part of a team

 

Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!