MetLife

Job Location: Bloomfield, CT; Oriskany, NY; Tampa, FL; Aurora, IL

In office once a month for office meetings

Key Responsibilities:

·         Ensure that requested variances/updates are handled timely and accurately and meeting our customer needs while remaining within all compliance and regulatory requirements.

·         Review, investigate and respond to questions related to individual change requests. Identify gaps in content and/or inefficiencies in proposed process and recommend alternative solutions.

·          Work with multiple partners for investigation, analysis, and development of non-standard process and/or correspondence requests including but not limited to claim operations, customer delivery and legal. Works with all parties to ensure agreement and sign off on final outcome.

·         Under general supervision, oversee all aspects of small projects and/or phases of larger projects to implement new and/or modified processes, procedures, and/or initiatives

·         Translates business needs into requirements

·         Develop detailed work plans, schedules, project estimates, resource plans, and status reports.

·         Runs or assists with project meetings and is responsible for project tracking and analysis

·         Provides updates to business leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives

·         Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met

·         Manages critical relationships with consultants and vendors, internal end users, and business customers/leadership

·         May provide information and/or training to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives

·         Performs other duties as assigned or required

Essential Business Experience and Technical Skills:

Required: 

• 3-4 years of Disability claims management experience.
• Expert knowledge/experience level of varied processes/products, Federal and State regulations, contracts and all disability claim management and correspondence systems.
• Excellent written communication skills.  
• Highly organized; able to work independently and prioritize work to meet changing business needs, timelines, goals and metrics.
• Excellent verbal communication skills.

Preferred:

·         Familiarity with Paid Family and Medical Leave or similar products

·         Able to work with various company databases (SharePoint, Livelink), Webex and Microsoft suite (Word, Excel, Access). 

·         Bachelor’s degree preferred.