Our Customer Care Advocates handles inbound customer service inquiries via the telephone and resolves complex life insurance claim inquiries.
The successful candidate is a compassionate listener with strong phone skills who can guide callers with clarity, empathy, and professionalism—ensuring each interaction is a supportive and positive experience, even during emotionally difficult times.
With an understanding of the customers’ needs and commitments to providing effective solutions, you will deliver a service experience that not only meets but exceeds expectations, making it simple and seamless for customers to do business with us.
The Team You Will Join – Life Services Department
Location: Warwick, RI with In-Person Training. New Hires Should live within a commutable distance of Warwick. Employees report to the office 1x a month after going virtual
The Opportunity - Life Service Customer Care Advocate
Looking for a role where your compassion and communication skills truly make a difference? As a Customer Care Advocate, you’ll take inbound calls from family members, attorneys and funeral homes regarding life insurance death claims. Whether helping someone start a new claim or providing updates on an existing claim, you’ll be a trusted voice during one of life’s most difficult moments.
We’re looking for great listeners with a strong phone presence, empathy and attention to detail. If you’re someone who thrives on helping others, providing clarity, and guiding people through challenging situations with care, this role is your opportunity to create meaningful impact in your work.
As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to:
How You’ll Help Us Build a Confident Future (Key Responsibilities)
What You Need to Succeed (Required Qualifications)
What Can Give You an Edge (Additional Skills)
