MetLife

Role Value Proposition

Join our dynamic team as a Client Services Consultant II!

We take pride in being on Fortune’s top 25 best places to work for. We have an incredible opportunity for you to join an amazing team at MetLife, where you will play a pivotal role in delivering exceptional service to our National Account clients. As a Client Services Consultant II, you will have overall accountability for the day-to-day service support of multiple National Accounts clients (5,000+ lives). You will be at the heart of our mission to exceed customer expectations and make it easier for them to do business with us. 

Key Responsibilities

• Overall Accountability: Partner closely with the Account executive and have overall accountability for the day-to-day administration of multiple complex clients.
• Client Liaison: Serve as the bridge between our clients and internal teams, ensuring seamless communication and collaboration between the internal MetLife teams.
• Meeting Management: Coordinates and facilitates ongoing client meetings, in person or via conference call, and prepares materials, agendas, minutes and presentations. Participates in and facilitates client Finalist and Stewardship meetings.
• Consultative Solutions: Provide clients with consultative, alternative solutions to requests that can identify possible plan design alternatives.
• Customer Service Excellence: Deliver exceptional customer service through ongoing timely customer delivery and client satisfaction.
• Strategic Planning: Leads client account audits and strategic planning process, and partners with financial team and other partners in the completion of client reports.
• Subject Matter Expertise: Serve as a key resource and may serve as a subject matter expert to Customer Unit and National accounts.
• RFP Support: Partner with the Proposal Unit to research and respond to RFP questionnaires.
• Contract Execution: Understand detailed components and provisions in legal agreements between MetLife and the client and assist in facilitating the execution of contracts to ensure compliance.
• Industry Knowledge: Comprehend competitors’ products, industry trends, and legal developments impacting business.
• Product Knowledge: Firm knowledge of MetLife’s group products, services, and systems and ability to apply analytical skills to the interaction of these products, services, and systems.

Essential Business Experience and Technical Skills

Required:

• 3+ years of equivalent experience within the insurance space.
• 3+ years of account management/client service experience, with a passion for client service.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.
• General understanding of employee benefits industry.
• Proficient with Microsoft Office software, Teams meeting and Webex meeting tools.
• Self-motivated to learn more about the business and proactive in personal development.
• 10% travel required. 
• High School Diploma or equivalent 

Preferred:

• Bachelor’s Degree.
• Experience with Disability products is a strong asset.
• Ability to balance client expectations with MetLife capabilities.
• Project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness.