MetLife

Role Value Proposition: 

Provides administrative support and customer service to one or more large group insurance clients. Works with account team, Account Executive, and other internal partners to manage the customer relationship. Works with brokers and third party administrators to build connections and deliver for our customers.
 

Key Responsibilities: 

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Participates in client account audits and strategic planning process and meetings.
• Partners with Financial team in completion of client reports; analyzing results and identifying trends.
• Leads and coordinates implementation of the addition of MetLife products on a basis.
• Establishes and maintains client specific processes and reporting. Creates and maintains process manuals and client specific work instructions.
• Reviews contract documents.
• Inputs and ensures accurate input of data in MetLife systems.
• Develops and leads client presentations.
• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
• Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

 Required:

• 3-5 years of relevant experience
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development

 Preferred:

• Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management
• Client/Customer and/or broker engagement experience

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.