MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

Delivers exceptional customer service to one or more large group benefits clients in the South Customer Unit. Works with the Account Executive and other internal partners to manage the customer relationship and provide administrative support for the delivery of MetLife’s products and services.

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Key Responsibilities:

 ·       Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

•        Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
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• ·       Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
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• ·       Participates in client account audits and strategic planning process.
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• ·       Partners with financial team in completion of client reports; analyzing results and identifying trends.
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• ·       Leads and coordinates implementation of the addition of MetLife products on a basis.
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• ·       Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals and inputs and ensures accurate input of data in MetLife systems, develops and leads client presentations.
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• ·       Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
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• ·       Perform other related duties as assigned or required.

• 5+ years of relevant experience
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
• Ability to balance autonomous work with collaborative environments; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development

Knowledge of group benefits products, particularly Accident & Health and Life, preferred knowledge of Disability & Dental. 

The expected salary range for this position is $54,100 - $80,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.