MetLife

The Change Activation & AI Education Manager is responsible for driving change management capability building and supporting the activation, adoption and sustained application of AI education across the enterprise. This role ensures that investments in AI education, tools, and leadership capability translate into real behavior change, confident use, and performance impact. 

This role focuses on how people adopt AI and new ways of working, embedding change, practice, reinforcement, and support into daily work. The role bridges AI education with human skills, leadership, and enterprise capability development to ensure readiness and results. 

Guided by our purpose — always with you, building a more confident future — and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this is an opportunity to ensure AI education at MetLife moves from training to trusted, responsible, and confident use at scale. 

• Support the strategy for building enterprise-wide change readiness capabilities, ensuring HR and business leaders are equipped to navigate uncertainty and drive continuous transformation. Oversee the activation and adoption of AI education initiatives, making sure learning is translated into practical behavior and sustained performance. 

• Design approaches that strengthen change readiness by integrating practice, reinforcement, nudges, and performance support into both change management and AI education experiences. 
• Partner closely with L&D, HR, and business teams to align change readiness and AI education with leadership capability, decision-making, and human skills development. 
• Oversee the execution of change readiness and AI education activation plans across all audiences—including leaders, managers, and employees—adapting approaches based on organizational readiness and specific role needs. 
• Embed change management principles and readiness-building strategies into AI education offerings (such as Copilot enablement, AI fluency paths, and applied bootcamps) to foster confidence and consistent use. 
• Measure change readiness, adoption, and practical application of AI capabilities, with an emphasis on observable behavior change, leadership effectiveness, and business impact.

• Experience with demonstrated depth in change management, learning activation, workforce enablement, or related roles. 

• Proven experience driving adoption and behavior change, particularly for new tools, technologies, or enterprise‑wide ways of working. 
• Strong change and activation expertise, with the ability to design reinforcement, practice, and support models beyond traditional training. 
• Highly collaborative working style, partnering across leadership development, AI education, HR, and business teams to drive alignment and results. 

• 7+ years of experience in change activation, learning enablement, workforce transformation, or organizational capability roles. 

• Experience supporting AI, digital, or technology adoption, focusing on confidence, judgment, and day‑to‑day application – not just technical knowledge. 
• Demonstrated success moving from program‑based learning to practice‑based capability models. 
• Comfort operating in evolving, ambiguous environments, adapting activation approaches as business needs and AI capabilities change.
• Bachelor's Degree

The expected salary range for this position is $107,300 - $142,900. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.