MetLife

Principal Responsibilities

• Develop functional requirements and design documentation.
• Support testing and training activities.
• Gather, review, analyze, and evaluate user needs.

Functional Responsibilities

• Act as the main liaison between business users/BSAs and IT project teams.
• Elicit, document, and manage functional requirements and business rules.
• Facilitate requirements walkthroughs and respond to test team queries.
• Design use cases, functional specs, and screen prototypes.
• Review test cases.
• Collaborate closely with project managers, developers, test teams, business users, and architects.
• Contribute to user guides, reference manuals, training materials, and code release artifacts.

Supervisory Responsibilities

• No direct supervisory duties.
• May mentor junior staff.

Qualifications

• Over 2 years of business systems analysis or comparable business experience.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent work experience)

Competencies:

• Business Competencies: Knowledge of organization, operational functions, core application systems, business process design, tactical/strategic planning, information capture, global perspective.
• Interpersonal Competencies: Simplifying complex concepts, facilitation, accuracy/attention to detail, relationship management, analytical thinking, decision making & critical thinking.
• Management Competencies: Leadership, team management/building, customer service management, managing in a matrix environment, delegation, managing organizational change.
• Technical Competencies: IT standards/procedures/policies, business assessment, requirement analysis, system testing, system development life cycle, product/vendor evaluation, technical writing/documentation, IT project management, modeling (data, process, events, objects, use case), business process modeling, IT service financial management.

Competency levels range from 1 (Basic Understanding) to 4 (Subject Matter Depth & Breadth). Most required competencies are at Level 2 (Working Experience), with some at Level 3 (Extensive Experience) and Level 1 (Basic Understanding).