MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Senior Specialty Market Relationship Manager is responsible for delivering an exceptional end-to-end customer experience for complex and high-value Association market implementations & relationships. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy, this role plays a critical part in strengthening client retention, improving profitability, and enhancing service delivery.

This is an exciting opportunity to work closely with sales, underwriting, and external partners while managing large-scale relationships during implementation and driving operational excellence. You will lead service strategy for key accounts, influence outcomes across multiple stakeholders, and directly impact customer satisfaction in a dynamic and growing segment of the business.

• Lead resolution of complex service installations and act as the primary contact for high-profile Association clients and TPAs
• Manage end-to-end installation experience for assigned clients, including renewals, service delivery, and relationship management
• Oversee third-party administrator performance, including audits, service quality, and continuous improvement initiatives
• Develop strategies to improve client retention, profitability, and overall customer experience
• Coordinate cross-functional collaboration with Sales, Underwriting, Claims, Billing, and Operations to fulfill client commitments

• 8–10 years of experience in insurance, client service, or project management with a focus on customer experience delivery, and implementation
• Proven experience managing insurance implementations and complex account portfolios
• Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously
• Excellent problem-solving, communication, and stakeholder management skills

• Bachelor’s degree
• Experience in the PEO, Association, or broader employee benefits insurance space
• Knowledge of group insurance products, including worksite and voluntary benefits
• Strong presentation skills with experience engaging brokers, consultants, and external partners
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and project tracking tools

The expected salary range for this position is $78,000 - $105,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.