MetLife

The Opportunity 

As Junior Operations Administrator, you will:

• Lead the daily tracking and follow-up of customer requests (Dues / Pending / Overdues) to meet standard turnaround times (TAT).
• Create accurate and up-to-date records in our customer service systems.
• Oversee the quality and consistency of operational outputs.
• Manage Bizflow requests across multiple systems and departments.
• Develop efficient communication channels between internal and external stakeholders.
• Coordinate with cross-functional teams to ensure seamless operations.

You’ll also:

• Maintain focus across multiple operational fields.
• Demonstrate a positive attitude with colleagues, subordinates, and managers.
• Handle a high volume of daily tasks with precision and care.
• Adapt quickly to changes in processes and priorities.
• Uphold ownership by taking initiative, supporting teammates, and embracing a one-team mindset.

We’re looking for someone with:

• 0–1 year of experience in insurance operations or administrative support.
• Proficiency in Microsoft Office tools for data visualization and decision-making.
• Strong analytical thinking and attention to detail.
• Ability to work independently while maintaining strong team collaboration.
• Adaptability and eagerness to learn in a dynamic environment.
• A commitment to meeting deadlines and delivering high-quality work.

Bonus qualifications (if applicable):

• Relevant certifications or licenses (e.g., FINRA registration, bar admission).
• Experience with platforms such as Bizflow or other workflow management systems.