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Region/States
Virtual
País
Estados Unidos
Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Virtual
Asistencia de reubicación disponible
No
Fecha de publicación
15-Abr-2026
ID del trabajo
16806

Descripción y requisitos

The Opportunity 

The Bridge Technical Claims Specialist is responsible for providing technical assistance and coaching to disability claims professionals. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to partner with the LTD Unit Leader to ensure that individual team members and the team meet all key performance indicators.  The STD/LTD Bridge Team Technical Claim Specialist acts as a resource for any claim-related and technical issues as an individual contributor.

Key Responsibilities

  • Lead operational excellence and continuous improvement efforts by partnering with Unit Leaders to drive individual, team, and overall OKR performance, serving as a subject matter expert for claims processes, procedures, and risk‑based decision making.
  • Create actionable insights, training materials, and improvement plans by analyzing quality results, exceed authority reviews, QA proficiency scores, and performance data, translating findings into targeted coaching, training, and measurable outcomes.
  • Oversee claim quality, financial accuracy, and decisional integrity through exceed authority, quality, block, and inventory reviews, ensuring consistent application of policies, procedures, and risk management standards across teams and sites.
  • Manage team performance and development activities, including coaching complex claim handling, supporting onboarding and mentoring, conducting regular 1:1 discussions, monitoring metrics, and addressing opportunities that impact productivity, quality, and customer experience.
  • Develop disability claims professionals through structured feedback, individualized coaching, in‑service training, and ongoing education on new or updated procedures, while reinforcing proficient behaviors and supporting overall capability growth.
  • Coordinate cross‑functional and cross‑site collaboration with Unit Leaders, business consultants, training partners, systems teams, and peers to resolve discrepancies, support multidisciplinary claim discussions, align on best practices, and ensure consistent, accurate claim administration.

Required Qualifications

  • 4+ years of management and project management experience demonstrating strong leadership, coaching skills and planning and organizational skills 
  • Extensive knowledge of IDI, STD, LTD, group disability, Workers Compensation, ERISA, Social Security and state laws 
  • Strong analytical and decision-making skills with a focus on producing results 
  • Creative problem-solving abilities and the ability to think outside the box 
  • Excellent interpersonal and communication skills in both verbal and written form 
  • Excellent customer service skills proven through internal and external customer interactions  
  • Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively 
  • Organizational and time management skills 
  • Ability to effectively manage multiple systems and technology resources  

Preferred Qualifications 

  • Bachelor’s degree  
  • 10+ years of LTD Insurance Claims experience
The expected salary range for this position is $64,800 - $86,400. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer

 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!


MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$64,800 - $86,400