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Ubicaciones
  • Ubicaciones de publicación: Oriskany, New York

  • Ubicaciones de publicación: Tampa, Florida

  • Ubicaciones de publicación: Aurora, Illinois

  • Ubicaciones de publicación: Southfield, Michigan

Todas las ciudades
Aurora, Oriskany, Southfield, Tampa
Región/Estados de publicación
Florida, Illinois, Michigan, New York
País
Estados Unidos
Acuerdo de trabajo
Tiempo completo
Work Arrangement
Hybrid
Se requiere viaje
10%
Asistencia de reubicación disponible
No
Fecha de publicación
26-Ene-2026
ID del trabajo
14616

Descripción y requisitos

Role Value Proposition

The Operational Director for Statement of Health oversees a team of consultants and Unit Leaders, ensuring performance targets and organizational goals are consistently met. This role requires a strong operational background to maintain effective controls and ensure adherence to key metrics. Excellent communication skills are essential, as the position involves regular collaboration with Product, Sales, Service, medical vendors, IT partners, and group customers.

 

Key Responsibilities

  • Lead a large, high‑volume organization, managing 70–90 full‑time associates and an additional 50–70 seasonal employees, ensuring seamless staffing coverage during peak periods, reallocating resources as needed, and maintaining a fully cross‑trained workforce. 
  • Lead consistent performance management and drive operational performance, ensuring coaching, documentation, and accountability standards are met across the organization, and all teams consistently meet or exceed key metrics, including productivity, quality, turnaround times, and phone service levels. 
  • Coach, mentor, and develop staff at all levels, fostering high performance, engagement, and career growth while strengthening leadership bench strength. Promote a culture of continuous improvement, transparency, and accountability, inspiring teams through effective motivational leadership. 
  • Oversee Performance Guarantee and Onshoring approvals, ensuring compliance, accuracy, and effective execution of contractual obligations. 
  • Develop, manage, and monitor the annual SOH departmental budget, including TPA and Clerical expenses, ensuring fiscal responsibility and alignment with business targets. Manage operational costs through effective resource allocation, overtime oversight, vendor management, and adherence to performance guarantees. 
  • Partner with MGCC and Product teams: MGCC teams to build a cost‑efficient, scalable operational model that supports current and future business needs and product teams to implement process, system, and product changes that directly affect operations and customer experience. 
  • Act as a primary liaison for internal and external stakeholders, communicating frequently to resolve issues, support escalations, and ensure strong customer and partner relationships. 
  • Balance daily operational demand while delivering on customer commitments and meeting service expectations. 
  • Lead and participate in high‑impact projects and strategic initiatives throughout the year, driving efficiency, modernization, and service improvements. 
  • Prepare and deliver presentations, and represent SOH in customer audits, business reviews, and cross‑functional forums. 
  • Participate in customer RFPs and on‑site meetings as needed in partnership with Sales, including occasional travel. 
  • Manage vendor relationships, ensuring performance measures are met, risks are addressed, and operational challenges are resolved promptly. 
  • Escalate critical issues and risks appropriately, collaborating with Leadership, Legal, and Compliance to ensure timely and compliant resolution. 
  • Analyze operational data to identify trends, diagnose root causes, and implement timely, effective action plans to improve outcomes. 

 

Essential Business Experience and Technical Skills

Required Experience: 

  • 5+ years relevant experience leading large-scale complex operations teams
  • Excellent written and oral communication skills
  • Leadership experience
  • Strong proficiency in engaging key stakeholders and building relationships 
  • Proven ability to enhance client experience
  • High school diploma or GED 

Preferred Experience: 

  • Bachelor's degree 
  • Statement of Health Unit experience 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

The expected salary range for this position is $112,000 - $149,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer

 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!


MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$112,000 - $149,000