MetLife

Role Value Proposition: 

In this role, you will make an impact by supporting a suite of applications that utilize common architecture solutions to develop a common look and feel, meeting US Correspondence Standards for MetLife's customer communications. Customer Communication Management (CCM) is part of the US Technology Shared Services organization that facilitates strategic technology for document output design, generation, and delivery. 

CCM Platform Engineer involves designing, developing, and implementing Customer Communication solutions using Quadient Inspire.

Key Responsibilities:

• The Platform Engineer will be responsible for designing, implementing, and maintaining scalable, reliable, and efficient cloud infrastructure and platform technologies that support Quadient's software development and delivery processes.
• Implement and optimize monitoring, logging, and observability solutions
• Collaborate with development teams to improve platform reliability, performance, and developer productivity
• Ensure security best practices are integrated into platform design and deployment
• Infrastructure provisioning and configuration management
• Develop and maintain robust CI/CD pipelines to support continuous integration and deployment
• Evaluate and recommend new technologies and tools to enhance platform capabilities
• Ensure CCM Infrastructure is setup with technology/upgrade fit to the latest trend in the Market.
• Participate in Application/Load testing to ensure environment readiness for Production Install.

Essential Business Experience and Technical Skills:

Required:

• Proven experience setting up Cloud-based Integrations with Quadient Inspire and/or other CCM tools.
• Previous Scripting experience in Java, Python, Bash, or PowerScript is a plus.
• Experience setting up Quadient Designer or similar tools, interactive, Scalar, or Cloud applications for application development.

Preferred:

• Experience working on Azure and AWS cloud-based applications is a plus
• Exposure to tools like SQL Studio, Postman, GitHub Co-Pilot, Putty, WinSCP, etc.
• Knowledge of Additional CCM tools such as Documaker, xPression, Open Text, and Smart Comm could be beneficial.
• Knowledge to set up Batch/Real-time applications on the Quadient Environment for Correspondence delivery 
• Experience in configuring multi-channel output solutions with Mail, E-Mail, SMS, Fax, etc. for Personalized customer communications
• Certification in Quadient or Customer Communication Management is a plus. 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.