MetLife

Job Scope

This role is responsible for providing overall system maintenance support for group insurance policies along with project management collaboration with cross functional stakeholders. These activities include the creation and maintenance of group policies in the system, database maintenance, project management, claims system issues, troubleshooting, etc. The incumbent will also be required to independently work for system development & enhancement.

Key Responsibilities

• Drive policy admin system maintenance & development including change management requests for enhancement and issue fixation with documentation tracking.
• Act as the lead resource for system billing and invoice generation issues, claims errors, report download and policy renewal in system.
• Perform any activities related to system and policy maintenance. 
• Reorganize clients excel census to upload and update the in system within agreed time.
• Conduct extensive requirement gathering, perform UAT, regression analysis & testing for system development, enhancement and fixation.
• Maintain overall portfolio reporting and analysis with a combination of manual and system data.
• Manage & support departmental projects with the project/IT teams from business ends including digital transformation.
• Oversee audit and Risk and Compliance issues related to the system.
• Perform timely BAU system activities with proactive ownership and expertise.
• Meet a specified standard timeline for policy service delivery for different system categories. 
• Coordinate with IT, claims & other cross functional teams for system troubleshooting.
• Generate, prepare, and deliver reports/ information within given time.

Academic Qualification

• Graduate/Postgraduate in any discipline from any reputed university. A major in MIS or any other related discipline will be given preference.

Relevant Experience

• 3-4 years of work experience.
• Experience in Project Management or Business Analysis will be preferred.

Functional Competencies

• System operations & maintenance (Pure IT not required), business technical & project management skills.
• Knowledge in system and portfolio information management. 
• Strong business communication skills, both written and verbal.
• MS Excel based database analytical & problem-solving skills.
• Good interpersonal behavior and ability to act as a team player.
• Customer centric with a proactive & positive attitude.
• Quick learning abilities.
• Well versed in dealing with and understanding B2B business models.

Leadership Competencies

Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.

Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

Models our Values - Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.

Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

*MetLife Bangladesh is an equal opportunity employer and encourages diversity at workplace

Application Deadline: September 10, 2025