MetLife

Absence Management Specialist 

Job Location: Virtual within a commutable distance of Bloomfield, CT or Tampa, FL. New Hires must live within a commutable distance of Bloomfield, CT or Tampa, FL.

Training: IN-PERSON TRAINING for 4 weeks, Monday through Friday, 8:00AM - 4:30 PM. 

Key Responsibilities:

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state and company policies.
• Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers and other key stakeholders necessary to appropriately determine liability.
• Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).
• Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements. 
• Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy and a positive claimant experience.
• Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.

Essential Business Experience and Technical Skills:

Required

• New hires should live a commutable distance from the site the role is posted in.
• Strong communication skills, both written and oral.
• Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
• Strong Letter writing/Microsoft Word skills. 
• 2+ years Customer Service background.
• High School Diploma or GED equivalent.
• This role has mandatory paid training starting on February 16th lasting 4 weeks.  Candidates must be available and present for all training days. 

Preferred

• 1+ years’ experience in one or more leave State and Federal Leave Laws.
• Prior experience with PFML, FMLA, Absence Management or Disability Claims. 
• Experience handling insurance claims (auto, home, life, etc.) 
• College Degree / Higher Education. 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.