MetLife

Global Resilience is a function within MetLife’s Global Technology and Operations, embedded in the Global Business Solutions team. It works closely alongside partners such as Cyber Security, Corporate Security, and other risk management teams. 

The AVP, Head of Operational Resilience is responsible for the continuous maturation of MetLife’s operational resilience capability, enterprise wide. This role will oversee MetLife’s ability to systematically assess the impact of potential disruptive events affecting the availability of critical business services, identifying workarounds, and programmatically developing, managing, and testing plans across the enterprise. The role is embedded in MetLife’s wider resilience framework integrating seamlessly with defined resilience disciplines to ensure unified identification, preparation, response, and recovery from disruptive events.

Success in this role means driving strategic and operational improvements aligned with the Global Resilience Strategy, embedding MetLife’s Critical Business Services Framework, and connecting the program with other resilience capabilities such as Crisis Management, Technology Resilience, and Third-Party Resilience. Close alignment with external partners including Operational Risk Management, Cyber Security, Global Security, Procurement, and Vendor Management is essential. You’ll work collaboratively with Senior Leaders from Global Technology and Operations, Chiefs of Staff of Executive Leaders, Heads of Lines of Business, Market General Managers, and Regional and Global Heads of Corporate Functions in an environment that values every contribution and perspective.