MetLife

Somos expertos y reconocidos a nivel mundial como líderes en seguros. Tenemos más de 150 años de experiencia entregando lo mejor en seguros de vida, rentas vitalicias y programas de beneficios a más de 90 millones de clientes, en 50 países del mundo. En México, somos la aseguradora # 1 de personas en el país, con más de 10 millones de asegurados.

The Opportunity

The Senior Site Reliability Engineer is responsible for ensuring the stability, resiliency, and performance of critical application and platform services across the enterprise. This role is essential to strengthening MetLife’s operational reliability and supporting missioncritical insurance systems such as policy issuance, underwriting, pricing, and claims platforms. This is an exciting opportunity to lead observability transformation, enhance automation, and drive engineering practices that directly shape highly available, scalable environments.

Success in this role requires strong analytical skills and the ability to thrive in highpressure environments. The Senior Site Reliability Engineer is accountable for operational reliability and for maturing observability, automation, and resilience frameworks across the enterprise. You'll collaborate closely with application, infrastructure, cybersecurity, risk, and audit teams in an environment where every contribution and perspective is valued.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Lead daily SRE engineering efforts, diagnostics, optimization, and reliability reviews
• Create automated solutions, selfhealing scripts, health checks, and runbooks that reduce operational toil
• Oversee observability platforms, SLO/SLI governance, and performance analytics to improve system transparency
• Manage incident response, rootcause analysis, vulnerability fixes, and DR/Failover validations
• Develop resiliency strategies, golden signals, and engineering standards aligned to global SRE frameworks
• Coordinate with infrastructure, cybersecurity, applications, and global ITSM teams to strengthen service stability

What You Need to Succeed (Required Qualifications)

• Degree in Computer Science, Information Systems, or related field, applied to reliability and operational engineering work
• Experience with observability tools (Elastic, Grafana, Dynatrace, Datadog, Prometheus, ELK) to monitor and optimize platforms
• Strong automation and scripting capabilities to drive AIOps and selfhealing mechanisms
• Proficiency in Kubernetes, microservices, and container administration to support scalable environments
• Ability to handle highpressure, multitasking scenarios with strong problemsolving capabilities

What Can Give You an Edge (Additional Skills)

• 7–10+ years of experience in SRE, DevOps, or Production Engineering roles
• Handson knowledge of event-driven or messaging technologies such as Kafka, RabbitMQ, or Azure Service Bus
• Experience in highly regulated industries such as insurance, banking, or compliance-driven environments
• Strong negotiation, communication, and stakeholdermanagement skills across diverse teams and cultures

En MetLife tenemos el compromiso de fomentar la diversidad entre colaboradores y colaboradoras, a través de un trato no discriminatorio por motivos de raza, expresión / identidad de género, orientación sexual, religión, edad, nacionalidad, estado civil, discapacidades, condición física o económica, no se hacen pruebas de VIH y embarazo como requisito para ingreso, permanencia o ascenso y existe igualdad de oportunidades laborales.