MetLife

The Operations Administrator - Pension is responsible for the comprehensive management of pension portfolio transactions from policy inception through to maturity. This role ensures the seamless execution of operational processes, maintains high standards of customer service for corporate clients, and supports cross-functional collaboration with internal departments to uphold regulatory compliance and business performance.

Key Responsibilities

Operational Management

• Oversee end-to-end processing of pension portfolio transactions, ensuring accuracy and timeliness.
• Manage daily workflows and service requests through internal systems and direct communication channels.

Customer Service

• Respond to external corporate client inquiries via workflow platforms and telephone.
• Process client requests including refund payments, invoice issuance, and general account servicing.
• Maintain high levels of client satisfaction through effective and professional communication.

Cross-Functional Collaboration

• Liaise with the Accounting team for deposit reconciliation, refund processing, and monthly financial closings.
• Coordinate with the Product Development team on new contract issuance and regulatory communications with the Financial Regulatory Authority (FRA).
• Work with the Actuarial team to support pension portfolio valuation activities.
• Support the Sales team in onboarding new corporate pension clients.
• Prepare and present monthly dashboards and performance reports to Senior Management.
• Collaborate with Legal and Compliance teams to address regulatory and legal matters related to pension operations.

Qualifications and Requirements 

Education & Experience

• Bachelor’s degree in business administration, Finance, Accounting, or a related field.
• 1–3 years of experience in pension operations, financial services, or insurance administration.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with workflow management systems and CRM platforms.
• Familiarity with pension products, investment instruments, and financial reconciliation processes.

Soft Skills

• Strong organizational and time management abilities.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Customer-focused mindset with a commitment to service excellence.