MetLife

The incumbent will be required to be a part of “Operations” function., responsible for processing various types of transactions in the process of P&C and assist process FLM to maintain process health and SLAs. Incumbent will be reporting to the process FLM.

Process billing and remit related requests for various MetLife products like P&C, Hyatt, Disability, Dental, Term Life, Vision etc., across Small, Regional and National markets

Follow up with required stakeholders for additional/ missing information or any other relevant task that is important for drawing closure on a case

Ensure that the allocated inventory/ tasks are completed within recommended timelines and accuracy thresholds

Build excellent business relationship with customer groups, peers and seniors

Able to work as a natural team-player in the business functions

Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution

Responds promptly and calmly to changing events and situations

Excellent communication (Written & Verbal), comprehension skills and 

Email interpretation skill 

Ability to work various shifts within hours of operation.  Flexibility is a must, as your shift can/will change to meet business needs

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education with 0 - 3 years of work experience preferably under Insurance.