Şu içeriğe atla:
Şehir/Şehirler
Kathmandu
Çalışma Programı
Tam Zamanlı
İş Düzenlemesi
Ofisten
Yer Değişikliği Destek Yardımı
Hayır
Yayınlanma Tarihi
17-Eki-2025
İş Kimliği
13171

İş Tanımı ve Gereklilikler

Customer Service & Conservation- Sr. Assistant 

Main Responsibilities

The role requires management of premium collection, resolve customer inquiries, and exceed customer expectations.

  • Ensure daily collections are deposited in the company’s bank account.
  • Report the daily cash/cheque collection to Head Office.
  • As the AML representative, report threshold transaction limits daily.
  • Review and accept new business application, verify documents received against the original during both customer onboarding and post-sales service.
  • Ensure documents are dispatched to the Head Office with proper transmittal records. Additionally, ensure documents are delivered to the right customer with proper verification and record maintenance as per the policy.
  • Ensure proper use, storage, and recording of money/premium receipts, application receipts, and postage stamps. Maintain a stock of customer forms to avoid unnecessary customer service delays. Oversee office properties and escalate any concerns promptly.
  • Ensure customer queries and service requests are handled efficiently and in a timely manner. Escalate immediately when required.
  • Act as the coordinator for the business segment.
  • Undertake other assignments as required.

Job Specification      

  • Should possess excellent verbal and written communication skills in Nepali and English.
  • Proficient in Microsoft Office package.
  • Must be capable of handling assignments independently and with good learning aptitude 

Educational description:Bachelor’s degree (Graduate), preferably in business studies.

Experience required: Experience in Life Insurance industry will be an advantage.

Compensation: As per company rule.

Reports to : Head of Customer Service & conservation.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!