MetLife

•                          Responsible for gathering requirements for change requests to Create IT Infrastructure changes

•                          Risk assessment and Impact analysis of the infrastructure change in production or otherwise, before proceeding with the request

•                          Interact with different stakeholders, including Project Managers, Change Managers, AVPs and engineers daily for building change schedules and successful implementation

•                          Work with different teams and AD groups supporting Windows, LINUX, UNIX, and SQL Production, Disaster Recovery, QA, Integration and Dev servers and network devices

•                          Should have complete knowledge of Servers (Virtual, Standalone, Blade VMware, clusters, data cluster centers etc.)  and Server Naming Conventions, networking services

•                          Capacity planning and management for dealing with requests around memory / CPU increase / decrease, San storage area network

•                          Ensure that all Operational and Pre-Production changes to IT Services are logged, prioritized in Service Now Tool and completed as per the requirements

•                          Work in coordination with IT Support Teams, and Project Managers to provide support for the Request for Change (RFC) from inception to delivery

•                          Creation of Change tickets on BMC Remedy as per Software/Hardware/Server change requirements

•                          Follow the complete change cycle from Planning, scheduling and implementation

•                          Performing follow-ups for reviews and approvals on pending or drafted Request for Change’s (RFC’s) to meet the target depending upon ‘scheduled start date’ and ‘end date’ of the tickets

·       Candidate should have Proven ability to work independently, manage multiple tasks, and deliver accurate and detailed results within firm deadlines.

·       Exposure to IT Infrastructure Changes

·       Exposure to enterprise share-point

·       Exposure to Capacity planning management portal (CPM)

·       Knowledge and experience of working with Master server directory

·       Proven understanding of IT service delivery. Knowledge of servers, Networking

·       Prior experience in managing Remedy helpdesk / change management work is preferable

·       Intermediate MS Excel skills

·       Excellent Soft skills (Mandatory)

·       Excellent Communication skills (Mandatory)

·       Excellent E-mail writing skills (Mandatory)

·       Excellent inter-personal skills with the ability to coordinate cross functionally