MetLife

Role: 

1. Data Management & Reporting: Responsible for the collection, validation, processing, and generation of regular and ad-hoc reports. Ensures data accuracy and consistency.

2. System Operation & Maintenance: Oversees the day-to-day functioning of MIS tools and systems, troubleshooting issues, and coordinating with IT for system upgrades or maintenance.

3. Process Improvement: Identifies opportunities to streamline data processes and reporting, often implementing minor enhancements.

Responsibility:

1. Report Accuracy Rate: Percentage of reports generated without errors.

2. Report Delivery Timeliness: Adherence to scheduled report delivery times.

3. Data Quality Score: Measures the completeness, consistency, and validity of data.

4. System Uptime/Availability: Percentage of time MIS systems are operational.

5. User Satisfaction (Reporting): Feedback from users on the clarity, usefulness, and accessibility of reports.

6. Number of Issues Resolved: Quantity of technical or data-related issues addressed.

7. Process Efficiency Gains: Quantifiable improvements in data processing or report generation time. 

Skill Set:

1. Data Analysis & Reporting Tools:

     Microsoft Excel (Advanced): Expert-level proficiency, including:
     Pivot Tables and Charts
     VLOOKUP, HLOOKUP, INDEX/MATCH
     Conditional Formatting
     Data Validation
      Macros and VBA (Visual Basic for Applications) for automation.

2. Data Visualization: 

Ability to present complex data clearly and concisely through graphs, charts, and dashboards.Accuracy and Attention to Detail

3. Analytical and Problem-Solving Skills:

Ability to dissect complex data, identify trends, anomalies, and underlying issues.
Strong critical thinking to evaluate situations and develop effective solutions.
Attention to detail to ensure data accuracy and report reliability.

4. Communication Skills:
Verbal Communication: Clearly articulate technical concepts to non-technical stakeholders and present findings effectively.
Written Communication: Create clear, concise, and accurate reports, documentation, and emails.
Active Listening: Understand the information needs and requirements of various business units.

5. Teamwork and Collaboration:
Ability to work effectively within a team and collaborate with other departments (e.g., HR, Finance, Operations) to gather data and deliver reports.
Openness to feedback and a willingness to support team members.

6. Proactiveness and Adaptability:
Customer Service Orientation