MetLife

·       Job description Unit Manager Business Excellence Team

Technical Skills 

·       Lean Six Sigma Green Belt Certification, applied knowledge of Lean / Six Sigma methodologies, change management along with project execution experience.

·       Experience of creating FMEA, Process Maps, VSM and relevant Quality tools of GB level.

·       Expertise in Microsoft Power Platform Tools (Power BI, Power Apps, Power Automate, Power Pages, Co-pilot), VBA Macros, Generative AI, Tableau and RPA Tools.

·       Excellent knowledge of MS Office, particularly MS Excel & PowerPoint.

·       Training delivery skills on green belt level six sigma concepts.

·       Good with analytical skills, estimation, calculating capacity, FTE requirement, predictive accuracy etc.

Functional

·       Total Experience required: 8-10 years.

·       Ability to identify gaps and apply root cause analysis and work towards providing a solution to stakeholders.

·       Should have stakeholder management skills for collaboration, facilitation and influencing stakeholders.

·       Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization.

·       Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally.

Process specific Skills

·       Prior Knowledge and hands-on experience in Operations and / or enabling functions to detect and resolve gaps.

·       Ability to create an encouraging and efficiency driven environment.

·       Work well along with people of different functions, with different needs/requirements effectively.

Soft skills

·       Excellent listening, verbal, and written communication skills.

·       Decision making ability.

·       Result oriented, with strong negotiation and convincing skills.

·       Ability to find creative and innovative solutions to business problems.

·       Develop relationships with clients internal / External.

·       Communicate effectively to identify needs and evaluate alternative business solutions.