MetLife

Responsibilities

1.    Provide 24×7 global operational support for cloud services, including incident resolution and root cause analysis

2.    Monitor cloud infrastructure, system alerts, and performance dashboards.

3.    Perform basic troubleshooting for compute, storage, networking, and cloud services.

4.    Assist in provisioning and managing cloud resources (VMs, storage accounts, databases, etc.).

5.    Support patching, backups, and routine maintenance tasks.

6.    Follow incident management and change management processes.

7.    Document standard operating procedures, runbooks, and recurring issues.

8.    Collaborate with senior engineers to implement improvements and automation.

9.    Ensure compliance with security guidelines and operational best practices.

10. Being a team player.

Experience

4 to 8 years of hands-on experience

Knowledge and Skills

Required Skills:

·   Basic understanding of cloud platforms. Exposure to Azure preferred.

·   Knowledge of Linux/Windows servers and basic networking concepts.

·   Familiarity with monitoring tools (e.g., CloudWatch, Azure Monitor, Datadog, or similar).

·   Good analytical and problem‑solving skills.

·   Ability to follow SOPs and work in a structured operations environment

Good to have skills

·   Exposure to scripting (PowerShell, Bash, or Python).

·   Understanding of ITIL concepts (Incidents, Changes).

Basic knowledge of CI/CD tools or automation frameworks

Certifications (Preferred)

Certifications Preferred

·   Microsoft Azure AZ‑900 Certification (Fundamentals)