Ir para o conteúdo
Todas as cidades
Hyderabad
País
Índia
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Assistência de realocação disponível
Não
Data de publicação
14-Jul-2025
ID da vaga
10740

Descrição e requisitos

This role, for our TL – IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems. 

 

Job Description: 

  • Sound Knowledge of Desktop engineering & Data center Operations
  • Sound knowledge of managing service desk operations
  • Monitor service delivery quality and assist in continuous improvements of delivery processes and quality.
  • Excellent verbal and written communication skills
  • Manage IT Asset portfolio with respect to daily operations, compliance and governance.
  • Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets.
  • Responsible for managing inward / outward of the IT assets within IT Store(s)
  • MIS reporting / dashboards along with good analytical skills
  • Understand BCP/DR concepts and testing methodology related to IT Infra
  • Knowledge of ISO27001/ISO20000 processes and related documentation
  • Designing SLA’s, Tracking and reviewing it with Vendors & ensuring SLA’s are met as required
  • Stakeholder management and Customer Centricity 
  • Act as a SPOC for all internal & external audit and audit related requirements.
  • Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable.

 

Skills:

  • Hands on exp. in creating process workflows and documentation
  • Good presentation & analytical skills
  • Good negotiation and convincing skills
  • Excellent problem-solving skills and the ability to make informed decisions under pressure.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.

 

Eligibility Criteria:

 

Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery.

 

  • Must be a Graduate. (BE/B.Tech will be preferred).
  • ITIL/ITSM certified
  • Excellent communication skills
  • Open for shifts

 

Sobre a MetLife

Reconhecida na lista da revista Fortune das “Empresas Mais Admiradas do Mundo” de 2023, a MetLife, através de suas subsidiárias e afiliadas, é uma das empresas líderes mundiais em serviços financeiros; fornecendo seguros, anuidades, benefícios a funcionários e gestão de ativos para clientes individuais e institucionais. Com operações em mais de 40 mercados, ocupamos posições de liderança nos Estados Unidos, América Latina, Ásia, Europa e Oriente Médio.

Nosso objetivo é simples: ajudar nossos colegas, clientes, comunidades e o mundo em geral a criar um futuro mais confiante. Unidos por um propósito e guiados pela empatia, somos inspirados a transformar o próximo século nos serviços financeiros. Na MetLife, é #AllTogetherPossible. Junte-se a nós!