MetLife

·       Good written and oral communication skills. Strong understanding and comprehension of the English language. Good Analytical, problem-solving skills Very High Detail Orientation Process claims as per the set healthcare guidelines

·       Respond to customer requests via multiple sources, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans.

·       Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.

·       Accurate processing of Retirement Solutions and Income and meeting productivity targets

·       Manage end‑to‑end processing for RIS and Income Annuities, including updating policy details and ensuring all changes reflect the validated customer request like Deductible, coinsurance, copay, out of pocket

·       Able to learn, adapt, implement process guidelines into practice, work as a natural team-player in the process

• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.

·       Verify and crosscheck all policy documents and requests received, ensuring completeness, accuracy, and adherence to internal controls Need to ensure quality and productivity targets are met

·       Ensure compliance with internal policies and procedures, external regulations and information security standards

·       Apply strong comprehension, documentation, and problem‑solving skills to interpret customer requests and resolve processing or indexing challenges.

·       Understand and interpret the handwritten documents from US customers also determine the updated address from LN application.

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Knowledge, Skills and Abilities

Education

·       Bachelor’s degree (Any Stream) With minimum of 15 years of education.

Experience

·       1/2 years of work experience in US claim or policy Admin processing and Customer service experience preferably in Insurance Domain. 

Knowledge and skills (general and technical)

Technical Skills

·       Computer navigation skills

·       Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)

·       Working knowledge of MS Excel and MS Word.

·       Process Specific Skills

·       Knowledge of Insurance principles in relation to the US Insurance industry

·       Knowledge about US Culture

·       Knowledge of Policy admin and retirement income solutions will be an added advantage 

·       Written- External/Internal (Free Flow) Email Writing 

·       Free flow correspondence creation

·       Excellent comprehension skills – Interpret/analyze data from various resources, understands, documents and responds appropriately

Soft Skills

·       Strong organizational skills

·       Good communication skills

·       Demonstrate ability to work independently and in a team environment

·       Self-disciplined and results oriented

·       Ability to multitask

·       Strong understanding and comprehension of the English language

·       Good PC skills

·       Attention to detail

·       Team player

·       Positive attitude