MetLife

Knowledge, Skills and Abilities

Education

·   College (Graduation in any stream)

Experience

·     Professional from the Operations with at least 0-4 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector

Knowledge and skills (general and technical)

·     Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies

·     Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

·     Demonstrated ability to manage stress

·     Ability to work various shifts within hours of operation.  Flexibility is a must, as your shift can/will change to meet business needs

·     Should have Problem Solving/Analytical Ability along with ‘Judgment and Decision Making’ skills

·     High energy and resilience level

·     Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)

·     Self-initiated, drive and zeal for continuous improvement

·     Knowledge of the function, process and systems

·     Clear written and verbal communication with internal and external stakeholder including end customers. Proficient in E-mail management.

·     Knowledge of Insurance principles in relation to the US Insurance industry