MetLife

Job Description- JD – Recordkeeping & Enrollment - Associate

Position Title:  

Sr. Associate, Operations 

Reports to (Responsibility Level):  TL / AM

Supervises:  None

Location:

Jaipur

Global Grade:

GG 8

Complexity: 

C4T4/ 6

PID/s Load Mapping:

TBD

Position Summary

Position is responsible for addressing the update & change related request for recordkeeping (Beneficiaries, Address & Enrollment).

Job Responsibilities

·       Review of the request and form for acceptability for reinstatement and termination 

·       Review of the request and form for beneficiary add/remove

·       Updating systems with correct beneficiary’s details

·       Reinstatement or termination of the policy on system post validations 

·       Confirmation notes sent through non scripted format

·       Partnering with different stakeholders and resolve queries/escalations received from various departments/stakeholders through emails.

·       Research of previously submitted information when needed

·       Implement corrective actions, as needed, to ensure correct details updated.

·       Manage and ensure SLAs are met.

·       Client Interaction basis process requirement 

·       Ensure compliance with internal policies and procedures, external regulations and information security standards.

·       Work with supervisors for process deliverables. 

·       Ability to provide process performance data and reporting, specific to process

Education, Technical Skills & Other Critical Requirement

Education

·       Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience 

(In Years)

·       Minimum 1-2 Years of experience in Insurance industry

Technical Skills

·       Proficient knowledge of MS office - Excel, Word, PowerPoint, Microsoft teams, Outlook

·       Customer Service Experience (Billing)

·       Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

·       Knowledge of Insurance principles in relation to the US Insurance industry

·       Excellent communication (Written & Verbal) and comprehension skills