MetLife

Essential Functions

•   Analyze, validate and process transactions as per Desktop procedures (L3 & L4)

•   Analyze and research all discrepancies.

•   Research & investigate and resolve outstanding items

•   Determine eligibility and applicable plan provisions while meeting timeliness goals

•   Clear and accurate written and verbal communication (Scripted and Templatized) with employee, 
      employer & stateside resources by email

•   Establish action plans for each file to bring claims to resolution

•   Utilize internal and external specialty resources to maximize impact on each claim file

•   Utilize Intellis and ACS (SIR) to update and maintain accurate data record

•   Use PC programs to increase productivity and performance

•   Ensure that the assigned targets are met in accordance with SLA and Internal standards

•   Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process 
      Excellence

•   Work as a team member to meet office goals to obtain disability’s vision while demonstrating core values 
      and meeting key measures.

•   Ensure adherence to established attendance schedules

•   Sedentary work - involves sitting most of the time

•   Close visual acuity - viewing a computer terminal and extensive reading

•   Talking - expressing or exchanging ideas by means of the spoken word

•   Capturing the medical, personal & employment details from Employee, Health Care Provider(via email - free flow communication)