Location
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Viagem Necessária
10%
Assistência de realocação disponível
Não
Data de publicação
21-Abr-2026
ID da vaga
17159
Descrição e requisitos
* we will consider applications from European locations where MetLife has a presence. Warsaw, Poland would be the preference.
Our company is currently undergoing a significant transformation across the EMEA region. We operate six regional data centers that play a key role in supporting our test environments. Historically, each region has managed its own processes and infrastructure independently. However, we are now moving toward a more unified, global operating model. The goal of this transformation is to strengthen our internal knowledge base and improve collaboration between regional and global teams. By consolidating expertise and standardizing our practices, we aim to increase efficiency and reduce duplication of effort. This shift will also allow us to provide more consistent and scalable support worldwide. This transformation also focuses on improving collaboration with our internal business partners and responding more effectively to their needs.
Senior EMEA CC & Telephony Integrator and Developer
EMEA Contact Centre and Telephony
The Contact Centre and Telephony team, responsible for the implementation, support and maintenance of Contact Centre platforms and voice services for businesses across the EMEA region, is part of the infrastructure organization focused on transforming and supporting the technology platforms that provide critical services across nearly 20 countries.
The Opportunity
In this key role as Senior EMEA CC & Telephony Integrator and Developer, you will be responsible for designing, developing, and maintaining integrations, automations, and functional extensions that enhance the capabilities of the Genesys Cloud platform. You will work closely with engineering, reporting, WEM, and business teams across EMEA to ensure scalable, standardized, and high‑quality delivery of technical components. Your work will play a critical part in enabling repeatable deployments, ensuring integration consistency, and advancing the technical maturity of the Contact Centre ecosystem across the region.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
- Design, implement, and maintain integrations between Genesys Cloud and systems such as CRM, ticketing, payment platforms, authentication layers, bots, or internal enterprise tools.
- Develop automation components including APIs, event handlers, serverless functions, webhooks, and workflow‑based integrations within defined regional architecture and governance
- Contribute to the creation, maintenance, and governance of the CX-as-Code repository and CI/CD pipelines supporting consistent deployment patterns across EMEA.
- Cooperate with engineering teams, architects, developers, and business stakeholders to translate functional requirements into scalable technical solutions.
- Support EMEA deployment waves by developing, adjusting, and validating integration components tailored to local and regional needs.
- Produce clear and comprehensive technical documentation, including integration specifications, patterns, standards, and re‑usable models.
- Collaborate with Genesys as a strategic partner to adopt best practices, validate integration approaches, and ensure high‑quality outcomes.
What You Need to Succeed (Required Qualifications)
- 5+ years of experience as an Integrator/Developer working with Contact Centre platforms, or enterprise integrations, or large‑scale distributed systems.
- Strong hands‑on experience working with REST APIs, JSON, OAuth, event‑driven architectures, and cloud‑native integration patterns.
- Working knowledge of Agile delivery methods and ITIL processes, including iterative development, change management, and production‑quality delivery.
- Strong experience with CI/CD pipelines, Git-based repositories, and automated deployment frameworks.
- Programming experience in at least one modern language such as Python, Node.js, or Java.
- Ability to clearly communicate complex technical concepts using both technical and business language, adapting communication to audiences across engineering and business functions.
- Fluent English.
What Can Give You an Edge (Additional Skills)
- Practical experience developing integrations or automations on or around Genesys Cloud (or similar CCaaS platforms).
- Experience working in a large global organization, preferably in the financial services or insurance sector.
- Cloud platform certifications (AWS/GCP/Azure).
- Strong analytical skills and the ability to capture business and technical needs in a clear, structured way (e.g., use cases, Agile user stories and acceptance criteria).
- Ability to define and structure Epics to support product and delivery planning in Agile environments.
- Hands‑on experience with Infrastructure‑as‑Code, preferably Terraform (including the Genesys Cloud Terraform provider), is highly desirable.
- Practical experience with AI/ML, bots, NLP integrations, or automation solutions.
Benefits We Offer
Our benefits address holistic wellbeing with programs for physical and mental health, financial wellness, and support for families. We offer comprehensive healthcare paid for by the company and access to a private medical subscription, as well as a MultiSport card that gives you access to a wide range of sports facilities. You’ll also enjoy a hybrid way of work with flexible hours, financial subsidies, an annual performance bonus, and a vacation bonus. In addition to your standard paid time off, you also get one “special day” off to use when you choose.
About MetLife
MetLife Poland, based in Warsaw, is a Center of Excellence (CoE) providing services focused mainly on Finance, Actuarial, Procurement and IT. Our CoE supports EMEA markets including Italy, Spain, Portugal, France, Hungary, Romania, UK & Ireland, Czech Republic, Slovakia, Bulgaria, Ukraine, Cyprus, Turkey, Gulf , Egypt, Lebanon, and Jordan, and services global teams in the United States.
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!