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País
Índia
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Assistência de realocação disponível
Não
Data de publicação
03-Jul-2025
ID da vaga
10360

Descrição e requisitos

Basic Function

  • Responsible for processing transactions received from the Onshore team on a daily basis.

 

Essential Functions

1.     Process various transactions for Annuities and investments

2.     Transaction processing using multiple applications

3.     Verify all necessary documents and details before processing any transaction.

4.     Understand and interpret the handwritten documents from US customers

 

Primary Internal Interactions

 

·       TL/ AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.

·       Manager for the purpose of settling issues left unresolved by the TL/AM and monthly evaluation of performance.

·       Process Reviewer for the purpose of feedback and audit.

·       Trainers for the purpose of pre-processing and process training.

 

Primary External Interactions

 

  • Process Subject Matter Expert for the purpose of seeking clarifications/ missing information.

 

 

 

Organizational Relationships

 

Reports To:  Team Leader

 

Supervises: None

 

Skills

Technical Skills

·       Computer navigation skills

·       Keyboarding and data entry 

·       Knowledge of MS Excel,

·       Basic knowledge of MS Word, PowerPoint, Internet

Process Specific Skills

·       Call Center Experience would help

·       Data entry skills

Soft Skills (Mandatory)

·       Good written and oral communication skills

·       Strong understanding and comprehension of the English language

·       Good Analytical, and problem-solving skills

·       Very High Detail Orientation 

·       Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment

·       Team player

·       Positive attitude

Soft skills (Desired)

·       Demonstrate ability to work independently and in a team environment

·       Self-disciplined and results-oriented

 

Education Requirements

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

 

Work Experience Requirements

Freshers for Associate Role and At least 1 year of relevant work experience for Sr. Associate Role

Sobre a MetLife

Reconhecida na lista da revista Fortune das “Empresas Mais Admiradas do Mundo” de 2023, a MetLife, através de suas subsidiárias e afiliadas, é uma das empresas líderes mundiais em serviços financeiros; fornecendo seguros, anuidades, benefícios a funcionários e gestão de ativos para clientes individuais e institucionais. Com operações em mais de 40 mercados, ocupamos posições de liderança nos Estados Unidos, América Latina, Ásia, Europa e Oriente Médio.

Nosso objetivo é simples: ajudar nossos colegas, clientes, comunidades e o mundo em geral a criar um futuro mais confiante. Unidos por um propósito e guiados pela empatia, somos inspirados a transformar o próximo século nos serviços financeiros. Na MetLife, é #AllTogetherPossible. Junte-se a nós!