Location
Tokyo, Japão
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Assistência de realocação disponível
Sim
Data de publicação
22-Jul-2026
ID da vaga
19221
Descrição e requisitos
We are looking for a highly experienced, hands-on Principal Full Stack Software Engineer to lead the design, modernization, and delivery of enterprise Direct Marketing digital platforms.
This role will play a key part in shaping scalable, secure, and innovative solutions that support customer-facing services, Direct Marketing agencies, partner channels, call center operations, customer acquisition, lead management, and servicing capabilities.
Key Responsibilities
• Lead solution architecture, technical design, and modernization roadmap activities across Direct Marketing platforms and related digital ecosystems.
• Convert business needs into scalable, secure, and maintainable technology solutions aligned with enterprise architecture, security, compliance, and operational standards.
• Drive end-to-end full stack engineering across front-end, back-end, APIs, integrations, databases, cloud platforms, DevOps, CI/CD, testing, deployment, and production support.
• Remain actively hands-on through coding, troubleshooting, code reviews, performance tuning, quality improvement, and complex technical issue resolution.
• Lead AI and Generative AI initiatives from PoC and pilot phases through production implementation, including the design and implementation of AI agents, agentic workflows, personalization, predictive analytics, agent-assist capabilities, content automation, conversational AI, and Copilot solutions.
• Partner effectively with business stakeholders, product owners, architects, project managers, vendors, and engineering teams, while communicating complex technical concepts clearly to both technical and non-technical audiences.
Requirements: Please describe the required competencies, including experience, skill sets, etc.
Required Experience and Skills
• 10+ years of software engineering experience in enterprise-scale environments, with a strong track record of leading full stack development and technical solutioning.
• Proven experience designing and delivering digital platforms for customers, Direct Marketing agencies, partners, call center operators, and internal business users.
• Strong hands-on engineering capability across solution design, coding, testing, deployment, production support, root cause analysis, performance tuning, security remediation, and complex issue resolution.
• Deep technical expertise in full stack development, solution architecture, system design, React/Angular/Vue.js, .NET/Java/Node.js/Python, APIs, integration, cloud platforms, databases, CI/CD, DevOps, security, performance, and scalability.
• Hands-on experience designing and implementing AI/ML, Generative AI, AI agents, agentic workflows, conversational AI, or Copilot-based solutions from PoC and pilot phases through production implementation; experience with Microsoft Copilot, Azure AI Services, Azure OpenAI/OpenAI, MarTech, CRM, CDP, marketing automation, or similar platforms is preferred.
• Ability to work effectively in Agile, global, and cross-functional environments; cloud, AI, or architecture certifications are a plus.
• Business-level English and Japanese communication skills are required; Japanese proficiency equivalent to JLPT N2 or above is expected.
Key Competencies: Technical leadership, full stack engineering, solution architecture, AI/Generative AI implementation, AI agent development, hands-on delivery, platform modernization, structured problem solving, stakeholder engagement, and business/technology alignment.
Success Profile: The ideal candidate is a senior technical leader who can set architectural direction, drive AI-enabled innovation, and personally contribute to high-quality software delivery for modern digital solutions supporting customers, Direct Marketing agencies, and call center operations.
Benefits We Offer
MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.
About MetLife
MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.
MetLife Japan began operations in February 1973 as Japan’s first foreign-owned life insurance company. Our purpose, “Always with you, building a more confident future,” encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.