MetLife

The Team You Will Join 

The Operations Support Administrator will work within the Servicing & Operations function working closely with the Governance & Oversight and Complaints functions. 

The Opportunity 

The Operations Support Administrator is responsible for overseeing the Subject Access Request (SAR) process and to provide support to both the Governance & Oversight and Complaints functions within the UK business. Additionally, the Administrator role may require direct communication with customers to address ongoing queries.

This role is key to ensuring enhanced risk management routines are in place within Servicing & Operations. This is an exciting opportunity, as the Administrator sits within a shared services function of the business which provides you an opportunity to work with all areas of the business in an environment where every contribution is respected, and every perspective is heard.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Supporting the Complaints team with administrative tasks
• Complete weekly reporting
• Oversee the Subject Access Request (SAR) process
• Develop relationships across all functions within the business

What You Need to Succeed (Required Qualifications)

• Prior employment in Administrative roles
• Strong numerical and analysis skills  
• Good communication, and organizational skills 
• Competent with MS Office 
• Flexible approach & attitude 
• Able to use own initiative and work well under pressure, prioritizing workload and tasks
• Excellent telephone manner
• Educated to at least GCSE level in both Math & English
• Happy to commit to a Fixed Term Contract (12 Months) 
• Able and willing to work 1 day a week in the Brighton Office, 4 days from home (5 in total – Monday to Friday)

Preferred:

• Financial Services experience
• Previously worked in a regulated sector