MetLife

How You'll Help Us Build a Confident Future (Key Responsibilities)

1. Requirements Gathering & Analysis:
   • Collaborate with business stakeholders to gather, analyze, and document business requirements for new systems or enhancements to existing ones.
   • Translate business needs into functional and technical specifications, utilizing UML diagrams and other architectural tools to visualize processes and systems.
2. Systems Design & Configuration:
   • Guide end-users through the discovery, requirements, and design phases for new system implementations or updates.
   • Lead configuration efforts where applicable, ensuring systems meet business requirements.
   • Create and maintain system architecture diagrams that detail key design components.
3. Testing & Implementation:
   • Develop and execute test plans to validate system functionality, ensuring alignment with business expectations.
   • Assist in user acceptance testing (UAT), addressing any issues or gaps identified during testing.
4. User Support & Troubleshooting:
   • Provide ongoing support to end-users, ensuring they can effectively utilize the systems and functionalities.
   • Identify, diagnose, and resolve system issues, minimizing operational disruptions.
5. Process Improvement & Optimization:
   • Continuously assess and suggest process improvements and system optimizations to streamline business operations.
   • Stay up to date with emerging technologies and propose solutions that could enhance business efficiency.
6. System Rollouts & New Functionality:
   • Lead the rollout of new functionalities or systems, ensuring a smooth transition for users.
   • Develop training materials and conduct user training sessions as needed.
7. Collaboration & Stakeholder Management:
   • Work closely with cross-functional teams, including developers, QA engineers, and project managers, to deliver on system objectives.
   • Serve as the key liaison between IT and business stakeholders, ensuring clear communication and alignment on goals and deliverables.
   • Collaborate in an Agile environment, contributing to sprint planning, reviews, and retrospectives.

What You Need to Succeed (Required Qualifications)

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Technical Proficiency: Strong knowledge and experience with systems using Java stack, .NET, React, React Native, and AS400.
• UML & Diagrams: Proven ability to create and interpret UML and system architecture diagrams to visualize complex processes and systems.
• Agile Methodologies: Experience working in an Agile environment, with the ability to collaborate effectively in Agile teams.
• Excellent Analytical, Problem-Solving, Communication Skills.

What Can Give You an Edge (Skills)

• Minimum of 5 years of experience in a similar role within a multinational corporation, preferably in the life and medical insurance industry.
• Professional certifications in relevant technologies or methodologies are a plus (e.g., PMP, ITIL, Agile certifications, etc.).

Why Join Us?

• Opportunity to work in a leading multinational insurance company.
• Exposure to cutting-edge technologies and systems.
• Collaborative, team-oriented environment.
• Career growth opportunities in a rapidly evolving industry.