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Todas as cidades
Tokyo
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Assistência de realocação disponível
Sim
Data de publicação
22-Jan-2026
ID da vaga
15058

Descrição e requisitos

業務の概要

エンドユーザーチームのシステムエンジニアは、社内ユーザー向けのサポートおよび機器の運用管理を担当します。主な業務は以下の通りです：

  • テクニカル対応：ヘルプデスクからの依頼に基づく二次対応（Windows, Macおよびモバイル端末）
  • グローバル連携：必要に応じてグローバルチームへのエスカレーション
  • 資産管理・購買：IT機器の購買、資産管理業務
  • 監査対応：社内外の監査に関する対応

 

責任範囲

・Windows OS、Mac、モバイルデバイスのテクニカルサポート、グローバルチームとの連携

・SCCM/Intune運用（パッケージ作成・配布）

・セキュリティの脆弱性対応

・マニュアルの作成・更新

・端末のアセット管理

・IT関連機器の購買

・監査対応

 

必須条件(経験、スキル、学歴)

Windows10以上のサポート経験。

Helpdeskもしくは社内ITの経験。

MACの知識。

Office 365関連のEｍail、SharePoint、OneDrive、Teams を含む一連のサービス。

多種多様な技術を学び、習得する能力。

成長志向のポジティブな姿勢をもって、効率化・自動化を進めていける方

コミュニケーションを大切にできる方

 

歓迎要件

Macのサポート経験

SCCMの運用経験。（パッケージ作成含）

モバイルデバイス管理(MDM)ソリューションの知識 (MobileIron、Intune)。

Pythonなどを使用した自動化ツールの作成経験

情報技術または関連分野の認定大学で学士号を取得。

☒英語( 基礎レベル) 

 

 

その他

資格

Microsoft認定プロフェッショナル

Azure関連の認定資格

ITIL

言語

☒日本語(上級レベル） 


Role Name

System Engineer – End User Technology

Department Name

Integration Technology Services / End User Services

 

Role Overview

The System Engineer for End User Technology is responsible for providing technical support and managing IT equipment operations for internal users. This role includes second-level technical support, global coordination, asset management, procurement, and audit compliance.

 

Key Responsibilities

  • Provide technical support for Windows OS, Mac, and mobile devices based on helpdesk escalations.
  • Operate and manage SCCM/Intune (including package creation and distribution).
  • Address security vulnerabilities and ensure compliance.
  • Create and update technical manuals and documentation.
  • Manage IT asset inventory and procurement of related equipment.
  • Coordinate with global teams for escalations when necessary.
  • Support internal and external audit requirements.

 

Candidate Qualifications

  • Business-levelproficiencyin English and Japanese (speaking, reading, writing) – tested during the first interview.
  • Hands-on experience supporting Windows 10 or later.
  • Previousexperience in helpdesk or internal IT roles.
  • Knowledge of Mac systems.
  • Familiarity with Office 365 services, including Email, SharePoint, OneDrive, and Teams.
  • Ability to learn and master diverse technologies.
  • Positive, growth-oriented mindset with a focus on efficiency and automation.
  • Strong communicationskills and ability to work collaboratively.

 

Skills & Competencies

SCCM operation experience (including package creation).

Knowledge of mobile device management (MDM) solutions such as MobileIron and Intune.

Experience creating automation tools using Python or similar technologies.

Strong troubleshooting and problem-solving skills.

Good documentation and organizational skills.

 

Preferably:

Mac support experience.

Bachelor’s degree in information technology or related field.

Certifications: Microsoft Certified Professional, Azure-related certifications, ITIL.

 

Soft Skills

Excellent communication and teamwork abilities.

Proactive and adaptable approach to problem-solving.

Ability to work effectively in a fast-paced environment.

 

Language

Japanese: Advanced

English: Intermediate

Benefits We Offer

MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.
About MetLife

MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.
 
MetLife Japan began operations in February 1973 as Japan’s first foreign-owned life insurance company. Our purpose, “Always with you, building a more confident future,” encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.